Unit of competency details

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to access and use a knowledge management system, to input into a knowledge management system, and to contribute to monitoring, reviewing and improving a knowledge management system and work practices.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the unit 

This unit applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.

For the purpose of this unit, knowledge management is defined as the whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.

Prerequisite units 

Employability skills 

This unit contains employability skills.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1. Access and use knowledge management system

1.1. Access knowledge management system  to assist with specific tasks, in line with system procedures 

1.2. Administer system, in line with procedures

2. Input to knowledge management system

2.1. Gather, analyse and prepare inputs  for contribution to the system, in line with procedures

2.2. Check inputs for clarity, accuracy, currency and relevance

2.3. Make inputs to system, in line with procedures

2.4. Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel 

3. Review and improve work practices

3.1. Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel

3.2. Document learning resulting from the use of the system

3.3. Improve work practices as a result of learning from the use of the system

REQUIRED SKILLS AND KNOWLEDGE 

This section describes the skills and knowledge required for this unit.

Required skills 

• analytical skills to classify and report information
• literacy skills to read and understand a variety of texts; and to write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information
• problem-solving skills to deal with information which is contradictory, ambiguous, inconsistent or inadequate
• technology skills to display information in a format suitable to the target audience.

Required knowledge 

• key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

• anti-discrimination
• ethical principles
• codes of practice
• privacy laws
• occupational health and safety (OHS)

• organisational policies and procedures for knowledge management
• other relevant organisational policies and procedures, for example:

• commercial confidentiality.
• customer service
• information management

• records management.

EVIDENCE GUIDE 

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

• making contributions to knowledge management system
• records of outcomes resulting from the use of the system
• knowledge of organisational policies and procedures for knowledge management.

Context of and specific resources for assessment 

Assessment must ensure:

• access to an actual workplace or simulated environment
• access to office equipment and resources
• examples of information documents found in the workplace
• access to system (within privacy and confidentiality provisions).

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of documentation outlining learning resulting from the use of the system
• analysis of responses to case studies and scenarios
• demonstration of techniques.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

• general administration units
• other information management units.

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Knowledge management system  may include:

• planned and implemented system
• policies
• procedures and practices to manage knowledge within the organisation and among relevant stakeholders
• protocols

Procedures  may include:

• accessible operating instructions
• accessible user manuals
• criteria established for selecting and filtering input to the system
• related policies and procedures covering:

• consultation, participation, communication, and written and verbal reporting
• documentation
• data collection, storage and retrieval
• privacy and confidentiality
• quality
• staff, professional development, training, and coaching and mentoring
• work organisation

• templates for the collection of input to the system

Inputs  may be:

• electronic
• paper-based
• verbal

Relevant personnel  may include:

• managers, leaders, supervisors and coordinators
• owners
• staff, team members and colleagues

Unit sector 

Competency field 

Knowledge Management - Information Management

Co-requisite units