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Unit of competency details

BSBINM302 - Utilise a knowledge management system (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBINM302A - Utilise a knowledge management systemUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBINS303 - Use knowledge management systems 18/Oct/2020

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Companion volumes:
Unit of competency Assessment requirements

Delivery:
Find RTOs approved to deliver this unit of competency.

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
AUM - Automotive ManufacturingAutomotive Manufacturing 2.0-2.2 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
DEF - Defence Training PackageDefence Training Package 2.0-4.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 2.0-6.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
HLT - HealthHealth 2.0-8.0 

Qualifications that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  30/Jul/2015 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system.

This includes a whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.

It applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Knowledge Management – Information Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access and use knowledge management system

1.1 Access knowledge management system to assist with specific tasks, in line with system procedures

1.2 Administer system, in line with legislative, regulatory and organisational procedures

2 Input to knowledge management system

2.1 Gather, analyse and prepare inputs for contribution to system, in line with procedures

2.2 Check inputs for clarity, accuracy, currency and relevance

2.3 Make inputs to system, in line with procedures

2.4 Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel

3 Review and improve work practices

3.1 Provide feedback about clarity, accuracy, currency and relevance of system’s output to relevant personnel

3.2 Document learning resulting from use of the system

3.3 Improve work practices as a result of learning from use of the system

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Learning

3.2, 3.3
  • Builds on knowledge and experience from the use and review of using the knowledge management system, and applies knowledge to improve work practices

Reading

1.1, 1.2, 2.1, 2.2, 2.4, 3.2

  • Comprehends textual information, incorporating ideas and concepts from a range of sources, and checks for accuracy and relevance

Writing

1.2, 2.3, 2.4, 3.1, 3.2

  • Documents information analysis and emphasises key outcomes using vocabulary and structure appropriate to audience

Oral Communication

2.4, 3.1
  • Expresses own observations and opinions using clear and specific language to relevant personnel
  • Elicits views and information from others and obtains information by listening and questioning

Navigate the world of work

1.1, 1.2, 2.1, 2.3, 3.3
  • Understands rights and responsibilities, and complies with explicit procedures in the workplace

Interact with others

2.4, 3.1
  • Identifies and takes steps to follow accepted communication practices and protocols when providing feedback

Get the work done

1.1, 1.2, 2.1, 2.4, 3.3
  • Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration
  • Uses basic functions of digital technology tools to read, record, search and input required information
  • Uses analytical processes to review and evaluate the effectiveness of workplace systems and suggest improvements

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBINM302 Utilise a knowledge management system

BSBINM302A Utilise a knowledge management system

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • access, use and review a knowledge management system in accordance with organisational policies and procedures
  • provide feedback to the organisation about improvements to the knowledge management system
  • produce records of outcomes resulting from the use of the system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify key provisions of relevant legislation, regulations, standards and codes of practice that may affect knowledge management
  • describe organisational policies and procedures for knowledge management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in knowledge management – information management field of work and include access to:

  • office equipment and resources
  • examples of information documents found in the workplace
  • a knowledge management system (which can be a simulated system to satisfy privacy and confidentiality provisions).

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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