Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of mail handling in a defined context, under direct supervision or with limited individual responsibility. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Receive and distribute incoming mail |
1.1. Ensure that incoming mail is checked and registered in accordance with organisational policies and procedures 1.2. Identify titles and locations of company personnel and departments 1.3. Identify and distribute urgent and confidential mail in accordance with organisational requirements 1.4. Sort and despatch mail to nominated person /location in accordance with organisational requirements 1.5. Record and/or report damaged , suspicious or missing items and take appropriate action in accordance with organisational policies and procedures |
2. Collect and despatch outgoing mail |
2.1. Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures 2.2. Record and process outgoing mail for despatch in accordance with organisational requirements 2.3. Despatch mail to meet designated time lines |
3. Organise urgent and same day deliveries |
3.1. Evaluate delivery options and select best option 3.2. Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications 3.3. Organise lodgement or pick up of emergency deliveries and follow-up if necessary |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Incoming mail may include: |
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Checking mail may include: |
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Registering mail may include: |
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Distributing urgent and confidential mail may include: |
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Sorting mail may include: |
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Nominated person /location may include: |
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Damaged , suspicious or missing items may include: |
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Appropriate action in relation to damaged, missing or suspicious items may include: |
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Correctly preparing items for despatch may include: |
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Recording outgoing mail may include: |
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Processing mail for despatch may include: |
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Processing in accordance with organisational requirements may include: |
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Delivery options may include: |
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Best option may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Knowledge Management - Information Management |
Co-requisite units
Co-requisite units |
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