Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.
It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Industry Capability – Industry Context
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Work within organisational requirements |
1.1 Identify and read organisation’s requirements and responsibilities and seek advice from appropriate persons, where necessary 1.2 Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities 1.3 Comply with relevant duty of care, legal responsibilities and organisational goals and objectives 1.4 Identify roles and responsibilities of colleagues and immediate supervisors 1.5 Identify standards and values considered detrimental to the organisation and communicate this through appropriate channels 1.6 Identify, recognise and follow behaviour contributing to a safe work environment |
2 Work in a team |
2.1 Display courteous and helpful manners at all times 2.2 Complete allocated tasks 2.3 Seek assistance when difficulties arise 2.4 Use questioning techniques to clarify instructions or responsibilities 2.5 Identify and display a non-discriminatory attitude in all engagements with staff, management or clients |
3 Develop effective work habits |
3.1 Identify work and personal priorities and achieve a work/life balance 3.2 Apply time management strategies to work duties 3.3 Observe appropriate dress and behaviour as required by job role |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 1.4-1.6, 2.2, 3.2 |
|
Writing |
1.2, 1.3, 1.5, 2.2 |
|
Oral Communication |
1.1-1.6, 2.1-2.5 |
|
Navigate the world of work |
1.1-1.6 |
|
Interact with others |
2.1-2.5 |
|
Get the work done |
3.1-3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBIND201 Work effectively in a business environment |
BSBIND201A Work effectively in a business environment |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10