Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Work within organisational requirements

1.1 Identify and read organisation’s requirements and responsibilities and seek advice from appropriate persons, where necessary

1.2 Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities

1.3 Comply with relevant duty of care, legal responsibilities and organisational goals and objectives

1.4 Identify roles and responsibilities of colleagues and immediate supervisors

1.5 Identify standards and values considered detrimental to the organisation and communicate this through appropriate channels

1.6 Identify, recognise and follow behaviour contributing to a safe work environment

2 Work in a team

2.1 Display courteous and helpful manners at all times

2.2 Complete allocated tasks

2.3 Seek assistance when difficulties arise

2.4 Use questioning techniques to clarify instructions or responsibilities

2.5 Identify and display a non-discriminatory attitude in all engagements with staff, management or clients

3 Develop effective work habits

3.1 Identify work and personal priorities and achieve a work/life balance

3.2 Apply time management strategies to work duties

3.3 Observe appropriate dress and behaviour as required by job role

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.4-1.6, 2.2, 3.2

• Reviews documentation to identify relevant information for requirements of job role and organisation

Writing

1.2, 1.3, 1.5, 2.2

• Completes documentation necessary for work tasks and reporting requirements using clear, concise and accurate grammar and language

Oral Communication

1.1-1.6, 2.1-2.5

• Clarifies requirements and responsibilities of job role and organisation by using effective questioning and listening techniques to seek advice, information and feedback
• Contributes to an effective working environment by communicating with others, by behaving courteously and using non-discriminatory language

Navigate the world of work

1.1-1.6

• Follows clear instructions within defined level of responsibility
• Identifies and accepts responsibility for working within common law work frameworks
• Recognises organisational expectations and follows explicit protocols and procedures
• Seeks clarification when required

Interact with others

2.1-2.5

• Recognises common differences in other people and implements basic strategies to address own reaction to these differences
• Uses basic communication strategies to implement and complete work tasks including seeking advice when required

Get the work done

3.1-3.3

• Follows clearly defined instructions and sequencing, and monitors own progress for tasks, seeking assistance when necessary

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBIND201 Work effectively in a business environment

BSBIND201A Work effectively in a business environment

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.