Unit of competency details

BSBHRM604 - Manage employee relations (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBHRM604A - Manage employee relationsUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by BSBHRM612 - Contribute to the development of employee and industrial relations strategies 18/Oct/2020

ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIR - Retail Services Training PackageRetail Services Training Package 1.0-7.0 
AVI - Aviation Training PackageAviation Training Package 3.0-4.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-5.0 
CPP - Property Services Training PackageProperty Services Training Package 8.0-16.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
FNS41915 - Certificate IV in Personal Injury ManagementCertificate IV in Personal Injury ManagementSuperseded1-2 
BSB50315 - Diploma of Customer EngagementDiploma of Customer EngagementSuperseded1-3 
SIR50116 - Diploma of Retail LeadershipDiploma of Retail LeadershipCurrent1-5 
CPP51119 - Diploma of Property (Agency Management)Diploma of Property (Agency Management)Superseded1-4 
SIT60316 - Advanced Diploma of Hospitality ManagementAdvanced Diploma of Hospitality ManagementSuperseded1-2 
SIT60116 - Advanced Diploma of Travel and Tourism ManagementAdvanced Diploma of Travel and Tourism ManagementSuperseded1-2 
AVI60116 - Advanced Diploma of Aviation (Chief Flight Instructor)Advanced Diploma of Aviation (Chief Flight Instructor)Superseded
BSB61015 - Advanced Diploma of Leadership and ManagementAdvanced Diploma of Leadership and ManagementSuperseded1-3 
SIT50216 - Diploma of Holiday Park and Resort ManagementDiploma of Holiday Park and Resort ManagementDeleted1-2 
FNS42115 - Certificate IV in Personal Injury ManagementCertificate IV in Personal Injury ManagementSuperseded1-3 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  30/Jul/2015 
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Unit of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level.

It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Human Resource Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk management strategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1-1.5, 2.1-2.8, 3.1, 3.3, 3.5, 3.6 4.1, 4.3, 4.4

  • Identifies and interprets relevant information and ideas in a range of complex texts relating to employee relations
  • Recognises relevant information within job specifications and work processes


1.1-1.5, 2.1, 2.4, 2.7, 2.8, 3.1, 3.2, 3.3, 4.1, 4.3, 4.4

  • Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic devices to express precise meaning to manage employee relations

Oral Communication

1.2, 2.1, 2.3, 2.5, 2.6, 3.2, 3.3, 3.4, 4.2

  • Presents information and opinions using language and non-verbal features appropriate to audience
  • Uses verbal and listening skills to obtain specialist advice as well as promoting diversity within the organisation


1.2, 1.4, 2.2

  • Selects and interprets mathematical information embedded in a range of tasks and texts

Navigate the world of work

1.1, 1.2, 1.3, 1.4, 1.5, 2.2, 2.4, 2.6, 2.8, 3.5

  • Works autonomously making high level decisions to achieve and improve organisational goals
  • Takes a lead role in the development of organisational goals, roles and responsibilities
  • Develops and implements strategies that ensure organisational policies, procedures and regulatory requirements are being met
  • Monitors and reviews the organisations policies, procedures and adherence to legislative requirements to implement and manage change

Interact with others

1.2, 1.3, 1.5, 2.1, 2.3, 2.5-2.7, 3.1-3.4, 3.6, 4.2, 4.4

  • Selects and uses appropriate conventions and protocols when communicating with staff at various levels
  • Influences and fosters a collaborative culture facilitating a sense of commitment and workplace cohesion
  • Shares knowledge, information and experience openly as an integral part of the working relationship
  • Understands diversity and seeks to integrate diversity into the work context
  • Recognises potential for conflict and, working with others, develops organisational processes to deal with conflict

Get the work done

1.1-1.5, 2.4, 2.5, 3.1, 3.3-3.6, 4.1-4.4

  • Sequences and schedules a range of complex activities, monitors implementation and manages relevant communication
  • Makes high impact decisions in a complex and diverse environment, using input from a range of sources
  • Anticipates potential problems and formulates plans to deal with them, as they arise
  • Gathers and analyses data and seeks feedback to improve plans and processes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBHRM604 Manage employee relations

BSBHRM604A Manage employee relations

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • consult with relevant stakeholders to develop, implement, monitor and review employee relations strategies and policies including:
  • diversity
  • recruitment
  • induction
  • training and development
  • performance management
  • develop an employee relations risk management strategy
  • negotiate employment awards, agreements and contracts
  • maintain high standards of performance in respect to equal opportunity and the management of diversity
  • manage conflict and early intervention in respect to employee grievances and problems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify human resource specialist assistance requirements
  • describe the principles of relevant industrial agreements
  • determine key result areas of the organisation
  • outline organisational plans (strategic, tactical and operational) for human resource planning
  • identify and summarise organisational policies relating to balancing family/work relationships
  • outline external and internal organisational support services for employees
  • explain performance measurement systems utilised within the organisation
  • outline relevant legislative and regulatory requirements
  • outline staff development strategies
  • explain unfair dismissal rules and due process.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

  • organisational strategic and operational plans
  • workplace policies and procedures
  • legislation, regulations, codes of practice and industrial awards relevant to the business
  • business technology
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10