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Unit of competency details

BSBHRM522 - Manage employee and industrial relations (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWRK520 - Manage employee relations 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationSort Table listing Qualifications that include this unit by the Usage Recommendation columnRelease
CPP50721 - Diploma of Access ConsultingDiploma of Access ConsultingCurrent
BSB50420 - Diploma of Leadership and ManagementDiploma of Leadership and ManagementCurrent1-2 
SFI50119 - Diploma of AquacultureDiploma of AquacultureCurrent
RII50420 - Diploma of Civil Construction ManagementDiploma of Civil Construction ManagementCurrent1-2 
BSB60120 - Advanced Diploma of BusinessAdvanced Diploma of BusinessCurrent
BSB50320 - Diploma of Human Resource ManagementDiploma of Human Resource ManagementCurrent
TLI50221 - Diploma of LogisticsDiploma of LogisticsCurrent
BSB50220 - Diploma of Aboriginal and Torres Strait Islander GovernanceDiploma of Aboriginal and Torres Strait Islander GovernanceCurrent
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  19/Oct/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to manage employee relations (ER) and industrial relations (IR) matters in an organisation. It involves developing and implementing ER and IR policies and plans and managing conflict resolution negotiations.

The unit applies to those who are authorised to oversee IR and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and IR as well as current knowledge of ER and IR trends and legislation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop ER and IR policies and plans

1.1 Determine long term ER strategy according to organisational objectives

1.2 Analyse existing ER performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and relevant industrial instruments

1.4 Consult relevant internal stakeholders and develop IR policies and plans

1.5 Identify the skills and knowledge relevant for management and the workforce to effectively implement these strategies and policies

2. Implement ER and IR policies and plans

2.1 Develop implementation plan and contingency plan for ER and IR policies and strategies

2.2 Organise training and development for identified requirements to support ER and IR plan

2.3 Agree on changes required by the organisational policies and implementation plan

2.4 Document procedures for addressing grievances and conflict according to organisational policies and procedures

2.5 Identify and communicate key procedures for addressing grievances and conflict to stakeholders

2.6 Review ER and IR policies and plans and establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Develop and deliver training to individuals in conflict-management techniques and procedures

3.2 Identify, and where relevant alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Evaluate documentation and other information sources and clarify issues in dispute and ensure completeness, balance and relevance

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine and apply negotiation strategy

3.6 Advocate the organisation’s position to reach a resolution that aligns with organisational objectives

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL 

DESCRIPTION 

Reading

  • Interprets, critically analyses and applies appropriate strategies to construct meaning from complex texts

Writing

  • Displays knowledge of required structure and layout, employing broad vocabulary, grammatical structure and conventions appropriate to purpose and audience

Oral communication

  • Conveys information using language and non-verbal features appropriate to the audience
  • Employs listening and questioning techniques to clarify and confirm understanding

Numeracy

  • Extracts and evaluates the mathematical information embedded in a range of tasks and texts

Initiative and enterprise

  • Modifies or develops organisational policies to achieve organisational goals and comply with legislative requirements
  • Keeps up to date on changes to legislation or regulations relevant to own rights and responsibilities and considers implications of these

Teamwork

  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
  • Actively builds networks that include key people with expert skills and knowledge
  • Uses a range of strategies to facilitate an acceptable outcome for all parties where conflicts occur

Problem solving

  • Sequences and schedules complex activities, monitors implementation and manages relevant communication
  • Uses analytical techniques to identify issues and generate possible solutions, seeking input from others, as required, before making decisions or implementing solutions
  • Draws on the diverse perspectives of others to gain insights into current practices and opportunities for change

Unit Mapping Information

Supersedes and is equivalent to BSBWRK520 Manage employee relations.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • develop and implement ER and IR policies and plans in at least one work area.

In the course of the above, the candidate must:

  • analyse organisational documentation and determine long-term ER objectives and current ER performance
  • collaborate with others to develop and review IR policies and plans
  • develop implementation and contingency plans for IR policies
  • identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
  • document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
  • train others in conflict-resolution techniques
  • manage IR conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • relevant IR legislation or regulations
  • key features of enterprise and workplace bargaining processes
  • key features of relevant entities in the current Australian IR system, including courts and tribunals, trade unions and employer bodies
  • key sources of expert ER and IR advice
  • relevant organisational policies and procedures
  • key features of organisational objectives
  • key aspects of cost-benefit, risk-analysis and current legislative requirements.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • awards and enterprise bargaining agreements
  • relevant legislation, regulations, standards and codes
  • workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10