Unit of competency details

BSBHRM511 - Manage expatriate staff (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to BSBHRM511A - Manage expatriate staffUpdated to meet Standards for Training Packages 24/Mar/2015

Training packages that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to manage Australian staff working in other countries including planning for offshore work, supporting expatriate staff and arranging for the repatriation of expatriate staff.

It applies to individuals working in a managerial role who direct the work of others working in any industry context and with teams of variable sizes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Human Resource Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for offshore work

1.1 Review type of work to be conducted offshore and record roles, tasks and responsibilities of team members

1.2 Research cultural, linguistic and regulatory differences of offshore work site

1.3 Evaluate Australian and host country taxation law as it affects offshore work

1.4 Review and select options for employment contracts and remuneration arrangements

1.5 Develop selection procedures ensuring employee adaptability

1.6 Create team and individual work plans and timeframes

1.7 Ensure that necessary work permits, visas and immunisations are obtained and that travel and accommodation arrangements are made

1.8 Plan for required technology and equipment for offshore team

2 Support expatriate staff to achieve goals

2.1 Arrange for the provision of cultural awareness training and orientation to new work site and living situation

2.2 Provide relevant organisational information and clarify performance expectations

2.3 Establish clear procedures for open and honest communication

2.4 Manage team dynamics and support team performance

2.5 Review individual and group performance and provide development opportunities

2.6 Assist in the management of conflict and address disputes and grievances

2.7 Recognise and reward contributions of team members

3 Arrange and evaluate repatriation

3.1 Support staff to plan for repatriation

3.2 Assign work roles and responsibilities to returning staff

3.3 Provide mentoring through transition following return to Australia

3.4 Evaluate effectiveness of management strategies and support for expatriated staff

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1-1.4, 2.5, 3.4

  • Reviews, evaluates and applies content from a range of structurally complex texts to aid in managing expatriate staff


1.1-1.8, 2.1, 2.3, 2.5, 3.4

  • Produces a range of text types matching style of writing to purpose and audience

Oral Communication

2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3

  • Conveys information using structure and language, appropriate to a specific audience
  • Employs listening and questioning techniques to clarify and confirm understanding


1.3, 1.4

  • Selects and interprets mathematical information embedded in familiar texts when dealing with remuneration arrangements

Navigate the world of work

1.1, 1.2, 1.3, 1.5, 2.3, 3.2

  • May reflect on designation of roles and responsibilities in order to achieve positive outcomes
  • Develops or modifies organisational policies and procedures to support organisational goals and to ensure compliance with legislative requirements
  • Develops and maintains knowledge of cultural, linguistic and regulatory requirements relevant to current role in order to provide assistance to staff

Interact with others

2.1, 2.3-2.7, 3.1-3.3

  • Selects and implements appropriate communication protocols to liaise with staff members in a range of work contexts
  • Adapts personal communication style to build a positive working relationship and show respect for the opinions, values and particular needs of others
  • Collaborates with others to provide information, feedback and support, avoiding behaviours that are not conducive to a productive environment
  • Manages conflict in the workplace by recognising contributing factors and implementing appropriate conflict resolution strategies

Get the work done

1.1, 1.2, 1.4-1.8, 2.2, 2.4-2.7, 3.1, 3.4

  • Plans and organises complex tasks to ensure that that the repatriation process progresses according to requirements, ensuring that all parties are kept informed
  • Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities
  • Makes critical decisions in complex situations, taking a range of variables into consideration and interacting with others as required
  • Evaluates and analyses results of decisions to identify opportunities for improvement

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBHRM511 Manage expatriate staff

BSBHRM511A Manage expatriate staff

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • develop and review a plan for managing staff who work offshore including:
  • recording job roles
  • tasks and responsibilities
  • legal and regulatory requirements
  • visas, work permits, immunisations
  • technology and equipment
  • review and select options for employment contracts
  • develop selection procedures
  • develop team and individual work plans and timelines for offshore work
  • ensure travel and accommodation arrangements are made
  • arrange for the provision of cultural awareness training
  • manage individual and team effectiveness
  • plan for repatriation of staff including:
  • supporting staff in their planning
  • assigning work roles
  • mentoring through the transition
  • evaluate repatriation processes and support to staff.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain cross-cultural awareness requirements for offshore workers
  • describe the cultural, linguistic and regulatory differences in the offshore environment compared to the onshore environment
  • explain how performance management systems apply to expatriate staff
  • give examples of technology that is suitable for offshore communication
  • outline onshore and offshore taxation laws and requirements in relation to expatriate work.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

  • office equipment and resources
  • relevant organisational documentation
  • organisational policies and procedures
  • legislation, regulations and codes of practice relevant to offshore work
  • interaction with others
  • case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components


- Qualification details
- Qualification components

Accredited courses

- Accredited course details


- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.