Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review performance development infrastructure

1.1 Confirm all team positions have relevant position descriptions specifying key requirements of the role

1.2 Assist relevant stakeholders in reviewing the performance management system to ensure it aligns with the strategic direction of the organisation

1.3 Prepare performance indicators that are consistent with the position description requirements

1.4 Prepare for performance appraisal meetings

1.5 Identify relevant organisational procedures for acknowledging good performance and addressing under-performance

1.6 Provide relevant advice and support where there is dissention about performance appraisal outcomes, where required

2. Promote performance development system

2.1 Communicate requirements of the performance development system to relevant stakeholders

2.2 Coordinate and deliver training to relevant stakeholders on using the performance management system

2.3 Ensure feedback is provided to relevant stakeholders

3. Recommend improvements to performance development system in response to collated data

3.1 Review performance management documentation and identify trends or problem areas requiring attention

3.2 Review patterns in skill or performance gaps and consider requirements and options for performance development

3.3 Assist relevant stakeholders to revise policies and procedures, as required

3.4 Suggest improvements to the performance management system

Skill 

Description 

Learning

• Actively reinforces learning by instructing and training others

Reading

• Critically evaluates and applies content from a range of structurally complex texts to support performance management processes

Writing

• Develops a range of documentation using tone, structure and language suited to context and audience

Oral Communication

• Asks questions and listens carefully to gather and evaluate information
• Uses appropriate vocabulary and tone to present ideas, give advice and make suggestions
• Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts

Numeracy

• Makes basic calculations to ensure work output meets predetermined timeframes

Self-management

• Takes personal responsibility for adhering to and updating explicit and implicit organisational policies and procedures
• Takes responsibility for planning, sequencing and prioritising tasks required to achieve required outcomes

Teamwork

• Cooperates with others and contributes to work practices where joint outcomes are expected
• Recognises behaviours and triggers that contribute to conflict and implements strategies to moderate conflict
• Understands how own role meshes with others and contributes to broader work goals

Problem solving

• Addresses less predictable problems and initiates standard procedures in response, applying problem-solving processes in determining a solution
• Contributes to continuous improvement of current work practices by analysing and evaluating outcomes of decisions

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.