Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review performance management infrastructure

1.1 Ensure all positions have current position descriptions specifying key requirements of the role

1.2 Assist in reviewing the performance management system to ensure it aligns with the strategic direction of the organisation

1.3 Ensure managers have provided reports of performance indicators consistent with the position description requirements

1.4 Check performance appraisal meetings are held in line with organisational timeframes, that correct documentation has been completed, and necessary parties have recorded agreement

1.5 Check appropriate organisational procedures have been followed for acknowledging good performance and addressing under-performance

1.6 Provide advice and support where there is dissention about performance appraisal outcomes

2 Promote performance management system

2.1 Clarify goals and methods of the performance-management system to employees

2.2 Promote the performance management system to stakeholders

2.3 Arrange or deliver training or instruction on using the performance management system

2.4 Encourage ongoing and regular feedback on personnel performance as well as formal performance appraisals

3 Recommend improvements to performance management system in response to collated data

3.1 Review performance management documentation to establish trends or problem areas requiring attention

3.2 Review patterns in skill or performance gaps and consider requirements and options for performance development

3.3 Assist in revising policies and procedures where necessary

3.4 Suggest improvements to the performance management system

Skill 

Performance 

Criteria 

Description 

Learning

2.3

• Actively reinforces learning by instructing and training others

Reading

1.1-1.3, 3.1-3.3

• Critically evaluates and applies content from a range of structurally complex texts to support performance management processes

Writing

1.1, 1.4, 2.1-2.4, 3.1, 3.3, 3.4

• Develops a range of documentation using tone, structure and language suited to context and audience

Oral Communication

1.3, 1.6, 2.1-2.4, 3.4

• Asks questions and listens carefully to gather and evaluate information
• Uses appropriate vocabulary and tone to present ideas, give advice and make suggestions

Numeracy

1.4

• Makes basic calculations to ensure work output meets predetermined timeframes

Navigate the world of work

1.2, 1.5, 3.3, 3.4

• Takes personal responsibility for adhering to and updating explicit and implicit organisational policies and procedures
• Understands how own role meshes with others and contributes to broader work goals

Interact with others

1.3, 1.6, 2.1-2.4, 3.4

• Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts
• Cooperates with others and contributes to work practices where joint outcomes are expected
• Recognises behaviours and triggers that contribute to conflict and implements strategies to moderate conflict

Get the work done

1.1, 1.2, 1 4, 2.3, 3.2-3.4

• Takes responsibility for planning, sequencing and prioritising tasks required to achieve required outcomes
• Addresses less predictable problems and initiates standard procedures in response, applying problem-solving processes in determining a solution
• Contributes to continuous improvement of current work practices by analysing and evaluating outcomes of decisions

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBHRM403 Support performance management process

BSBHRM403B Support performance management process

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.