Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Differentiate roles and responsibilities

1.1 Differentiate and document governance and management issues of the organisation in the organisation’s governance policy guidelines

1.2 Identify, document and refer to the relationships between governance issues and management issues

1.3 Identify and document the roles of board members in the organisation’s governance policies and procedures

1.4 Explain the relationship between the board and associated entities, and their management

1.5 Outline the board’s decision-making processes

2 Document management roles and responsibilities

2.1 Document performance outcomes, with appropriate assistance, and include in position description and contract

2.2 Clarify and document management duties, in consultation with management

2.3 Ensure areas of responsibility are discussed with board members who are also employed staff, and establish and document guidelines

3 Supervise management of the organisation

3.1 Receive information and advice from the manager and apply in decision making

3.2 Instruct the manager to implement policy decisions and to follow specific directions as required

3.3 Receive feedback from the manager about previous directions

3.4 Regularly review management performance in accordance with contract and position description

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.3, 3.3, 3.4

• Comprehends information from a range of sources to establish requirements and issues

Writing

1.1-1.3, 2.1-2.3

• Completes relevant reports and documentation using clear and technically specific language for different audiences and purposes

Oral Communication

1.4, 1.5, 2.2, 2.3, 3.1, 3.2

• Articulates information clearly and consults with others using language and tone appropriate to audience and environment
• Uses active listening and questioning techniques to receive feedback and confirm understanding

Navigate the world of work

1.1, 3.4

• Takes personal responsibility for following explicit and implicit organisational policy requirements
• Understands how own role meshes with others and contributes to broader work goals

Interact with others

2.2, 2.3, 3.1-3.3

• Plays an active role in workgroup discussions, paying some attention to the perspectives of others
• Selects and uses appropriate conventions and protocols when communicating in a range of familiar work contexts

Get the work done

1.1, 2.3, 3.1, 3.4

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for effective outcomes
• Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for non-routine situations
• Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBGOV402 Work within organisational structure

BSBGOV402A Work within organisational structure

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.