Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify business of the organisation

1.1. Ensure the history of the organisation is known and understood

1.2. List and explain the core functions of the organisation

1.3. Explain the relationship between the organisation, stakeholders and other organisations/entities

2 Monitor operations

2.1. Identify and document outcomes for each operational area

2.2. Use information provided to review effectiveness and efficiency of operations

2.3. Suggest changes to operations if necessary

3 Follow legal requirements when carrying out board duties

3.1. List and describe relevant provisions of the legislation under which the organisation operates

3.2. Adhere to relevant aspects of Corporations Law

3.3. Adhere to the constitution of the organisation

3.4. List and comply with workplace responsibilities

3.5. Comply with the terms and conditions of funding agreements

4 Monitor trends and changes in community

4.1. Attend community meetings, speaking on behalf of the board as required and delegated

4.2. Maintain information and awareness of key stakeholders and political issues

4.3. Ensure the board is informed of identified community and stakeholder needs

4.4. Review policies with changing community needs, and incorporate into operations as required

5 Receive and act on community and stakeholder feedback

5.1. Receive and document feedback from the community and stakeholders about services

5.2. Evaluate feedback

5.3. Deal with feedback in accordance with policies and procedures, and in consultation with management

5.4. Document and support decisions of management

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 2.1, 2.2, 3.1, 4.2, 4.4, 5.3

• Interprets textual information from relevant sources to identify compliance, political climate and stakeholder awareness

Writing

1.1-1.3, 2.1, 3.1, 3.4, 4.3, 5.1, 5.4

• Completes personal notes and formal workplace documentation using clear and technically specific language for different audiences and purposes

Oral Communication

1.1-1.3, 2.1, 3.1, 3.4, 4.3, 5.1, 5.4

• Articulates information clearly using language and tone appropriate to audience and environment
• Uses active listening and questioning techniques to receive feedback and confirm understanding

Navigate the world of work

2.3, 3.1-3.5, 4.2, 4.4, 5.3

• Ensures knowledge of legislative requirements and products is kept up-to-date in order to provide accurate information
• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements
• Identifies issues that contravene relevant policies, procedures and legal requirements

Interact with others

4.1, 4.3, 5.1, 5.3

• Selects and uses appropriate conventions and protocols when communicating with various stakeholders and personnel in a range of work contexts
• Cooperates with others and contributes to work practices where joint outcomes are expected

Get the work done

1.1, 2.1, 2.2, 5.2, 5.3

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they contribute to longer term operational and strategic goals
• Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for more complex and non-routine situations
• Contributes to continuous improvement of current work practices by analysing and evaluating feedback

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBGOV401 Implement board member responsibilities

BSBGOV401A Implement board member responsibilities

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.