Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance with franchising obligations and legislative requirements

1.3 Develop and communicate reporting requirements of franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of non-compliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.3, 2.3, 2.5

• Identifies, analyses and evaluates complex texts to determine legislative, regulatory and business requirements
• Interprets reports to determine efficiency of franchise management

Writing

1.2, 1.3, 2.2 2.4, 2.5, 3.3

• Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations

Oral Communication

1.3, 2.2, 2.5

• Presents information using structure and language appropriate for the audience
• Uses active listening and questioning to clarify and confirm understanding

Navigate the world of work

1.1-1.3, 2.1, 2.5

• Understands obligations of own role and how it meshes with others to achieve broader organisational goals
• Modifies or develops organisational procedures to comply with legislative and organisational requirements

Interact with others

1.3, 2.2, 2.4, 2.5, 3.3

• Identifies and uses appropriate conventions and protocols when communicating with a diverse range of people
• Uses effective interpersonal skills to remedy issues and disagreements and negotiate acceptable outcomes

Get the work done

1.1, 1.2, 1.3, 2.1, 2.4, 2.5, 3.3

• Plans, organises and implements tasks required to achieve goals according to organisational and legislative requirements
• Monitors actions against stated goals, adjusting plans and resources where necessary
• Investigates new and innovative ways to improve work practices and processes through consultation, formal and analytical thinking

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA502 Manage a franchise operation

BSBFRA502B Manage a franchise operation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.