Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements.
The unit applies to individuals who manage an existing franchise operation and who support franchisees through the management of relationships, reporting and legislative requirements and operation effectiveness.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Unit Sector
Management and Leadership – Franchising
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Establish procedures for managing a franchise operation |
1.1 Determine obligations of both parties under franchising agreement 1.2 Develop procedures for ensuring compliance with franchising obligations and legislative requirements 1.3 Develop and communicate reporting requirements of franchisees |
2 Implement procedures for managing a franchise operation |
2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements 2.2 Identify instances of non-compliance and act upon them in conjunction with franchises 2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission 2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate 2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct |
3 Review a franchise operation |
3.1 Use monitoring of franchises to inform review process for franchise operation 3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations 3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 1.3, 2.3, 2.5 |
|
Writing |
1.2, 1.3, 2.2 2.4, 2.5, 3.3 |
|
Oral Communication |
1.3, 2.2, 2.5 |
|
Navigate the world of work |
1.1-1.3, 2.1, 2.5 |
|
Interact with others |
1.3, 2.2, 2.4, 2.5, 3.3 |
|
Get the work done |
1.1, 1.2, 1.3, 2.1, 2.4, 2.5, 3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBFRA502 Manage a franchise operation |
BSBFRA502B Manage a franchise operation |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10