Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Research feasibility of establishing a franchise operation

1.1 Undertake research into franchising models

1.2 Analyse existing business or planned concept to determine opportunity for expansion into franchise operation, seeking assistance as required

1.3 Undertake market research on product or service

1.4 Complete business plan for franchise operation

1.5 Complete marketing plan for franchise operation

1.6 Determine financial viability of proposed franchise operation

2 Plan for establishment of a franchise operation

2.1 Secure financial backing for franchise operation

2.2 Complete documentation of franchising operation according to legislative and regulatory requirements

2.3 Define and document the roles and responsibilities of franchisor and franchisees

2.4 Develop and document policies and procedures for franchisees and franchisors

2.5 Determine and document resources required to commence franchise operation

2.6 Develop and document recruitment, support and monitoring processes for franchise operation

3 Implement plan for establishment of a franchise operation

3.1 Undertake marketing of franchise operation

3.2 Identify franchisees and formalise agreements

3.3 Assist franchisees in developing a business and marketing plan

3.4 Obtain resources to implement franchise operation

3.5 Support and coordinate franchise operation

3.6 Monitor franchise operation in accordance with agreement

4 Review implementation process

4.1 Develop and implement a process to review the start-up of a franchise operation

4.2 Evaluate practices used in start-up to identify improvements

4.3 Implement identified improvements to all documented policies, procedures and practices

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.3, 2.2, 3.6, 4.2

• Identifies and analyses complex material from a range of sources and determines how content may be applied to business requirements

Writing

1.4, 1.5, 2.2-2.6, 3.1, 3.2, 4.1, 4.3

• Develops material for a specific audience using clear and detailed language and appropriate structure to convey explicit information, requirements and recommendations

Oral Communication

2.1, 3.1-3.3

• Participates in verbal exchanges using appropriate tone, language and syntax and elicits the views and opinions of others by listening and questioning

Numeracy

1.2, 1.4, 1.6, 2.1, 2.5

• Interprets numerical information embedded in business materials to determine financial viability, secure funding to support operation and calculate necessary resources

Navigate the world of work

2.2, 2.4, 3.6, 4.3

• Identifies and adheres to legal and regulatory responsibilities
• Creates and modifies organisational policies and procedures

Interact with others

1.2, 2.1, 3.3, 3.4

• Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role
• Recognises the importance of taking audience, purpose and context into account when deciding what and how to communicate with others

Get the work done

1.1-1.6, 2.3, 2.5, 2.6, 3.1, 3.2, 3.4-3.6, 4.1, 4.2

• Uses formal, logical planning processes to identify relevant information, risks, alternative strategies and resources
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account
• Uses experiences to reflect on key principles and concepts that may help with future improvements

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA501 Establish a franchise operation

BSBFRA501B Establish a franchise operation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.