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Unit of competency details

BSBFRA403 - Manage relationship with franchisor (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by BSBESB406 - Establish operational strategies and procedures for new business ventures 18/Oct/2020
Supersedes and is equivalent to BSBFRA403B - Manage relationship with franchisorUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.0-4.0 
SHB - Hairdressing and Beauty Services Training PackageHairdressing and Beauty Services Training Package 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0,4.0-5.0 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required by the franchisee to manage the business relationship with the franchisor.

It applies to individuals who need to develop good working relationships with their franchisor within the Franchising Code of Conduct.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish relationship with franchisor

1.1 Identify the franchisor’s representative/s or liaison person/s

1.2 Identify communication channels with the franchisor’s representative/s or liaison person/s

1.3 Establish schedule of contact with the franchisor’s representative/s or liaison person/s

1.4 Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship

1.5 Ensure participation in the franchisee advisory council meetings and relevant activities

2 Determine services available from franchisor

2.1 Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor

2.2 Establish schedule for accessing services of the franchisor

2.3 Access services available through the franchisor according to schedule and as needs arise in the course of business operations

2.4 Maintain currency of information relating to services available through the franchisor

3 Implement strategies for meeting franchisee’s financial obligations

3.1 Identify franchisee’s financial obligations to the franchisor

3.2 Develop and implement strategies and procedures to meet franchisee’ financial obligations

3.3 Undertake planning to facilitate ongoing management of franchise

4 Resolve disputes with franchisor

4.1 Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct

4.2 Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure

4.3 Resolve disputes and document courses of agreed action

4.4 Implement agreed courses of action to resolve disputes

4.5 Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.2-2.4, 3.1, 3.2, 4.2

  • Interprets textual information obtained from a range of sources and determines how content may be applied to individuals and organisational requirements

Writing

1.3, 2.2, 2.4, 3.2, 4.2, 4.3

  • Uses clear, specific and industry-related terminology to complete and update workplace documentation to convey explicit information, requirements and recommendations

Oral Communication

1.3-1.5, 2.1, 2.4, 4.1-4.3, 4.5

  • Articulates requirements clearly using language appropriate to audience and environment
  • Uses active listening and questioning techniques to clarify and confirm understanding

Numeracy

3.1

  • Identifies and comprehends relevant mathematical information to manage financial obligations and account for expenditures

Navigate the world of work

2.3, 3.2, 4.1

  • Recognises, develops and follows explicit and implicit protocols and meets expectations associated with own role

Interact with others

1.2-1.5, 2.1, 4.1, 4.2

  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
  • Uses a range of strategies to establish a sense of connection with others
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction

Get the work done

1.1-1.3, 2.2-2.4, 3.1- 3.3, 4.1, 4.3-4.5

  • Plans, organises and implements tasks required to achieve required outcomes in accordance with franchise arrangement
  • Applies formal problem solving skills to address issues, seeking expert assistance if required
  • Identifies some key principles that may be relevant in future situations

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA403 Manage relationship with franchisor

BSBFRA403B Manage relationship with franchisor

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • communicate regularly and effectively with the franchisor and/or representatives
  • identify and resolve disputes
  • conduct financial planning to meet predetermined requirements
  • make suggestions for improvements in future work.
  • implement processes to manage the relationship between franchisor and self.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain franchise specific obligations as per franchise agreement, specifically financial obligations
  • define the roles of others such as mediators/third parties
  • explain various problem solving techniques that might be relevant to this specific context.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – franchising field of work. This includes access to:

  • business documentation
  • feedback from franchisor
  • equipment and resources.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10