Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine franchisee obligations and legislative requirements

1.1 Identify obligations under franchising agreement

1.2 Identify relevant legislative requirements

1.3 Access codes of practice and material that interprets and explains obligations and legislative requirements

1.4 Clarify obligations and legislative requirements with franchisor and relevant government and licensing agencies

2 Develop strategies for compliance with franchisee obligations and legislative requirements

2.1 Analyse available information on obligations and legislative requirements to develop strategies for compliance

2.2 Check strategies with franchisor to determine suitability to operate franchise within obligations and legislative requirements

2.3 Use strategies to develop regular, cyclical compliance checks

2.4 Complete training to facilitate compliance requirements

3 Undertake scheduled compliance checks

3.1 Communicate compliance requirements to staff

3.2 Delegate compliance checks to relevant staff and provide training and support for staff to carry out these checks

3.3 Record timing and outcomes of compliance checks according to organisational requirements

3.4 Identify instances of non-compliance from compliance checks

4 Act on identified instances of non-compliance with franchisee obligations and legislative requirements

4.1 Determine courses of action to address instances of non-compliance

4.2 Seek assistance of franchisor or other relevant parties to address non-compliance

4.3 Take action to address non-compliance

4.4 Make checks to ensure non-compliance has been addressed

4.5 Monitor compliance in a specific area to ensure continuing compliance

4.6 Analyse reasons for non-compliance to guide future compliance

Skill 

Performance 

Criteria 

Description 

Learning

2.4

• Undertakes skill development in line with compliance requirements

Reading

1.1-1.4, 2.1-2.3, 3.3, 3.4, 4.4-4.6

• Recognises and interprets a variety of textual information to determine legislative and regulatory requirements, trends and outcomes

Writing

1.4, 2.1, 3.1, 3.3, 3.4, 4.2, 4.3, 4.6

• Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and outcomes

Oral Communication

1.4, 2.2, 3.1, 3.2, 4.2

• Delivers factual information appropriate to audience and environment using appropriate language, tone and syntax
• Uses active listening and questioning techniques to clarify and confirm understanding

Navigate the world of work

1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.3, 3.4, 4.1-4.6

• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements

Interact with others

1.4, 3.1, 3.2, 4.2

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Plays an active role in workgroup discussions, playing some attention to the perspectives of others

Get the work done

1.1, 1.2, 2.1, 2.3, 3.2, 4.1, 4.6

• Takes responsibility for planning, sequencing and delegating tasks for efficiency and effective outcomes
• Selects from a range of predetermined options in routine situations, identifying and taking some situational factors into account
• Reflects on outcomes and determines key concepts that could be adapted in future situations
• Seeks input before implementing problem solving strategies

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package version 1.0.