Unit of competency details
BSBFNG402 - Interact with Aboriginal and Torres Strait Islander organisation members and the community (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
25/Jan/2022 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080307 | Organisation Management | 25/Jan/2022 | |
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Unit of competency
Modification History
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Release
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Comments
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Release 1
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This version first released with the Business Services Training Package Version 8.0.
Supersedes and is equivalent to BSBATSIC411 Communicate with the community. Changed unit title to reflect developments in Aboriginal and Torres Strait Islander Governance outcomes.
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Application
This unit describes the skills and knowledge required to interact with Aboriginal and Torres Strait Islander organisation members and the community. This includes interacting with other organisations and the community to meet community needs and involve people in the Aboriginal and Torres Strait Islander organisation and its activities.
The unit applies to individuals who in their role as a member of a board of governance of an Aboriginal and Torres Strait Islander organisation are responsible for communicating with key stakeholders in the community.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Technical Skills - Aboriginal and Torres Strait Islander Governance
Elements and Performance Criteria
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ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Collect information from board members and the community
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1.1 Use formal and informal member or community networks to gather and share information according to organisational procedures
1.2 Record member or community contributions and advice
1.3 Follow organisational policies and procedures to maintain confidentiality
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2. Jointly identify issues with members and the community
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2.1 Raise and discuss issues of importance with members or the community
2.2 Invite individuals and groups affected by issues to participate in discussions
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3. Identify options to address issues with members and the community
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3.1 Discuss and evaluate options to address identified issues with members or the community
3.2 Identify suitable and preferred options
3.3 Communicate information on activities, issues and preferred options to organisation’s board
3.4 Convey board’s decision to organisation members and the community
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4. Provide information to members and the community about the organisation’s activities and board decisions
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4.1 Provide information to members or the community about the organisation’s activities and issues according to organisational policies and procedures
4.2 Advise members or the community of board decisions and the reasons behind them
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Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
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Skill
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Description
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Reading
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- Evaluates and integrates facts and ideas to construct meaning from a range of text types
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Oral communication
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- Uses active listening and questioning skills to confirm understanding
- Participates in a range of verbal exchanges using appropriate tone, language and syntax to address stakeholders and disseminate information
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Initiative and enterprise
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- Identifies nature and purpose of own role and associated responsibilities and follows organisational policies and procedures
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Teamwork
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- Takes steps to build rapport and establish effective relationships
- Takes audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how
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Planning and organising
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- Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency and considering how to respond to input of others
- Contributes to group decision-making when required
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Unit Mapping Information
Supersedes and is equivalent to BSBATSIC411 Communicate with the community.
Links
Companion Volume Implementation Guide is found on VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
Assessment requirements
Modification History
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Release
|
Comments
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Release 1
|
This version first released with the Business Services Training Package Version 8.0.
Supersedes and is equivalent to BSBATSIC411 Communicate with the community. Changed unit title to reflect developments in Aboriginal and Torres Strait Islander Governance outcomes.
|
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- interact with at least two different members of an Aboriginal and Torres Strait Islander organisation on at least two occasions
- interact with members in the Aboriginal and Torres Strait Islander community on at least two different occasions.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- common consultation methods and their suitability for different contexts
- cultural context in which Aboriginal and Torres Strait Islander board members operate, including their role in upholding traditional and cultural values
- communication strategies for sharing information with individuals and groups
- structure and objectives for Aboriginal and Torres Strait Islander board member and community formal and informal forums and discussions
- methods to gain contributions from stakeholders through board member and community forums and discussions
- cultural context of community
- methods to address common Aboriginal and Torres Strait Islander community issues
- geographic, cultural, social, economic and political contexts in which different Aboriginal and Torres Strait Islander organisations operate
- methods to gather, analyse and present information
- methods and techniques to deal with violence in the community
- methods to deal with resistance towards Aboriginal and Torres Strait Islander organisations, and different groups in the community
- organisational policies and procedures for interacting with Aboriginal and Torres Strait Islander stakeholders
- protocols and cultural responsibilities relating to performance evidence.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to examples of:
- documents relating to the Aboriginal and Torres Strait Islander organisation’s activities and issues.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
