Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Skill 

Performance 

Criteria 

Description 

Writing

2.3, 2.4, 4.2, 4.3

• Uses appropriate vocabulary, grammatical structures and conventions to communicate information, matching style to purpose and audience

Oral Communication

1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3

• Presents ideas and seeks feedback from others using vocabulary and non-verbal features appropriate to the audience
• Participates in open discussions to elicit the views of others by asking questions and listening to responses

Navigate the world of work

1.1

• Ensures that team members are aware of their rights and responsibilities in the workplace, including workplace safety

Interact with others

1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3

• Collaborates, supports and cooperates with others to achieve work outcomes, and encourages others to do the same
• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Recognises importance of own interpersonal skills in projecting a positive image to others in work context
• Understands the need to modify own communication style to accommodate individual differences

Get the work done

1.1, 2.4, 4.1, 4.3

• Plans and implements tasks required to achieve required outcomes
• Recognises and responds to problems related to role and seeks assistance when problems are beyond immediate responsibilities

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM312 Contribute to team effectiveness

BSBFLM312C Contribute to team effectiveness

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.