Unit of competency details

BSBFLM312 - Contribute to team effectiveness (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBFLM312C - Contribute to team effectivenessUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
HLT - HealthHealth 2.0-3.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0 
DEF - Defence Training PackageDefence Training Package 2.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 2.0-2.2 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 1.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
RII30915 - Certificate III in Civil ConstructionCertificate III in Civil Construction 
PPM30216 - Certificate III in Papermaking OperationsCertificate III in Papermaking Operations 
PPM30116 - Certificate III in Pulping OperationsCertificate III in Pulping Operations 
NWP40615 - Certificate IV in Water Industry TreatmentCertificate IV in Water Industry Treatment 
NWP30415 - Certificate III in Water Industry IrrigationCertificate III in Water Industry Irrigation 
NWP30315 - Certificate III in Water Industry TreatmentCertificate III in Water Industry Treatment 
NWP30215 - Certificate III in Water Industry OperationsCertificate III in Water Industry Operations 
HLT37115 - Certificate III in Hospital/Health Services Pharmacy SupportCertificate III in Hospital/Health Services Pharmacy Support 
HLT37015 - Certificate III in Sterilisation ServicesCertificate III in Sterilisation Services 
HLT33215 - Certificate III in Health Support ServicesCertificate III in Health Support Services 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Writing

2.3, 2.4, 4.2, 4.3

  • Uses appropriate vocabulary, grammatical structures and conventions to communicate information, matching style to purpose and audience

Oral Communication

1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3

  • Presents ideas and seeks feedback from others using vocabulary and non-verbal features appropriate to the audience
  • Participates in open discussions to elicit the views of others by asking questions and listening to responses

Navigate the world of work

1.1

  • Ensures that team members are aware of their rights and responsibilities in the workplace, including workplace safety

Interact with others

1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3

  • Collaborates, supports and cooperates with others to achieve work outcomes, and encourages others to do the same
  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
  • Recognises importance of own interpersonal skills in projecting a positive image to others in work context
  • Understands the need to modify own communication style to accommodate individual differences

Get the work done

1.1, 2.4, 4.1, 4.3

  • Plans and implements tasks required to achieve required outcomes
  • Recognises and responds to problems related to role and seeks assistance when problems are beyond immediate responsibilities

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM312 Contribute to team effectiveness

BSBFLM312C Contribute to team effectiveness

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • discuss and clarify goals and responsibilities with a team of people
  • apply management and communication skills with a range of people that:
  • provides direction and leadership
  • assists individuals to achieve goals
  • motivates and builds team cohesion
  • fosters contribution of and respect for ideas
  • apply techniques for resolving problems within organisational and legislative requirements
  • communicate effectively with management including escalating problems outside own area of responsibility
  • manage communication of information to, and between, the team.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • list organisational goals, objectives and plans that relate to the team
  • identify legislation, regulations, standards or codes of practice that may impact team performance and outcomes
  • describe the organisational structure with reference to the organisational chart
  • describe options for addressing performance issues in the organisation
  • explain the principles and techniques of:
  • group dynamics and processes
  • motivation
  • negotiation
  • explain why considering individual behaviour and differences is important to a manager.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

  • relevant workplace documentation and resources
  • relevant legislation
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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