Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Locate relevant information

1.1 Identify and locate information required by teams

1.2 Acquire and review information according to organisational procedures

1.3 Apply plans and procedures to obtain information which is not immediately available/accessible

2 Collect and report information

2.1 Collect information relevant to the needs of teams in an adequate and timely manner

2.2 Ensure information acquired is in a format suitable for analysis, interpretation and dissemination

2.3 Use information to identify and report relevant trends and developments to relevant personnel, within the limits of own role

3 Use information systems

3.1 Effectively use management information systems to store and retrieve data

3.2 Use available technology to manage information effectively

3.3 Report recommendations for improving information system to designated persons and/or groups

4 Support preparation of business plan and/or budgets

4.1 Effectively utilise the contribution of the work team when preparing business plans and/or budgets to gain support for outcomes

4.2 Present and record information to support preparation of business plans and/or budgets in accordance with organisation’s guidelines and requirements

4.3 Follow contingency plans when alternative action is required

5 Support preparation of resource proposals

5.1 Consult with colleagues to collect resource planning data as required

5.2 Report estimated resource needs and usage according to organisational requirements as necessary

5.3 Facilitate resourcing within limits of own role

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.3, 2.1-2.3, 3.1, 4.2, 4.3, 5.2

• Interprets information from a range of familiar texts including organisational policies and procedures

Writing

2.2, 2.3, 3.1, 3.3, 4.1, 4.2, 5.2

• Uses appropriate vocabulary and formats to achieve precise meaning in a range of documentation

Oral Communication

2.3, 3.3, 4.1, 5.1

• Provides information using terminology and style appropriate to context and audience
• Uses questioning and listening techniques to exchange and clarify information

Numeracy

1.1, 1.2, 2.1-2.3, 4.1, 4.2, 5.1, 5.2

• Interprets and analyses numerical information to identify budgetary requirements

Navigate the world of work

1.2, 1.3, 4.2, 5.2

• Adheres to organisational protocols and procedures and understands the nature and purpose of own role and associated responsibilities

Interact with others

3.3, 5.1

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Seeks to cooperate with others to achieve results in immediate work context

Get the work done

1.1, 1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 5.1, 5.3

• Takes responsibility for planning and organising tasks required to achieve required outcomes
• Makes routine decisions based on implementation of standard plans and procedures
• Collects and analyses information efficiently to develop recommendations for improvements and perform resourcing tasks
• Uses digital systems and tools to access, store and retrieve data and manage information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM306 Provide workplace information and resourcing plans

BSBFLM306C Provide workplace information and resourcing plans

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.