Unit of competency details

BSBFLM305 - Support operational plan (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBFLM305C - Support operational planUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by BSBOPS402 - Coordinate business operational plans 18/Oct/2020

ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
AVI - Aviation Training PackageAviation Training Package 3.0-9.0 
UEP - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0-1.1 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 2.0 
NWP - National Water Training PackageNational Water Training Package 1.0-4.3 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0,3.0-5.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-6.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
HLT - HealthHealth 2.0-8.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
FWP30516 - Certificate III in Timber Manufactured ProductsCertificate III in Timber Manufactured ProductsCurrent1-3 
AVI30219 - Certificate III in Aviation (Cabin Crew)Certificate III in Aviation (Cabin Crew)Current1-2 
RII30915 - Certificate III in Civil ConstructionCertificate III in Civil ConstructionSuperseded1-2 
FNS30615 - Certificate III in Insurance BrokingCertificate III in Insurance BrokingDeleted1-2 
RII30315 - Certificate III in Underground Metalliferous MiningCertificate III in Underground Metalliferous MiningSuperseded1-4 
PPM40116 - Certificate IV in Pulping OperationsCertificate IV in Pulping OperationsSuperseded1-2 
FWP30416 - Certificate III in Wood Panel ProductsCertificate III in Wood Panel ProductsDeleted1-3 
PPM40216 - Certificate IV in Papermaking OperationsCertificate IV in Papermaking OperationsSuperseded1-2 
PPM30116 - Certificate III in Pulping OperationsCertificate III in Pulping OperationsSuperseded1-2 
HLT37315 - Certificate III in Health AdministrationCertificate III in Health AdministrationCurrent1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.

It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to implementation of operational plan

1.1 Collect and record details of resource requirements and report to relevant personnel

1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan

1.3 Identify key performance indicators to measure own and work team’s performance

1.4 Undertake contingency planning as required

1.5 Support the development and presentation of proposals for resource requirements as necessary

2 Assist in recruiting employees and acquiring resources

2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures

2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel

3 Support operations

3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets

3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results

3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation

3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely

3.5 Support consultation processes for development and/or variation of the operational plan as required

3.6 Present recommendations for variation to operational plans to relevant personnel

3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.







  • Contributes to ongoing organisational improvement by training others to uses resources appropriately


1.1-1.3, 2.1, 2.2, 3.1, 3.2, 3.7

  • Interprets information from a range of familiar texts


1.1, 1.4, 1.5, 3.3, 3.6

  • Uses appropriate vocabulary and grammatical structures to achieve precise meaning in a range of documentation

Oral Communication

1.1, 2.1, 2.2, 3.3-3.6

  • Articulates information concisely using appropriate terminology, tone and style
  • Uses questioning and listening techniques to exchange and clarify information


1.1, 1.2, 2.2, 3.2, 3.4

  • Interprets and analyses numerical information to support resource acquisition and broader business plan

Navigate the world of work

2.1, 2.2, 3.7

  • Adheres to organisational policies and procedures and understands and meets expectations associated with own role

Interact with others

1.5, 2.1, 3.4-3.6

  • Selects and uses appropriate conventions and protocols when communicating with relevant personnel
  • Collaborates and cooperates with others to achieve joint outcomes

Get the work done

1.1-1.4, 3.1, 3.3

  • Takes responsibility for planning, sequencing and prioritising tasks and own workload for effective outcomes
  • Makes routine decisions and implements standard procedures for routine tasks
  • Recognises and responds to predictable routine problems related to role in the immediate work context

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBFLM305 Support operational plan

BSBFLM305C Support operational plan

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • assist in planning resource acquisition and usage including human resources, risk management and contingency planning
  • share information and support members of the work team to achieve plans and targets
  • monitor, analyse and report individual and team performance against identified targets.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain the processes used to plan and acquire resources
  • summarise organisational recruitment and induction processes
  • explain the relationship between key performance indicators and achievement of the operational plan
  • explain the role of contingency planning in supporting the operational plan
  • identify systems and processes for monitoring and reporting performance
  • identify alternative approaches to improving resource usage and eliminating resource inefficiencies and waste
  • identify relevant legislation, regulations, standards or codes of practice that may affect the operational plan
  • identify the organisational policies, practices and procedures relevant to implementation of the operational plan.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

  • relevant legislation and regulations
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10