Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify assessment conditions

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop strategies for retention of candidates

1.1 Analyse current candidate information

1.2 Identify candidate and legislative requirements

1.3 Identify a range of strategies to meet candidate and legislative requirements

1.4 Evaluate and assess products and services for candidates

1.5 Establish and implement methods of monitoring candidate retention

2 Provide advice and support to candidates

2.1 Provide services including résumé counselling and preparation

2.2 Provide career advice and counselling to candidates

2.3 Undertake candidate induction in accordance with client requirements, organisational policy and Work Health and Safety (WHS) compliance requirements

2.4 Provide advice and information on legislative industrial relations matters, WHS and employment issues to candidates

3 Provide training solutions to candidates

3.1 Identify and document candidates’ training needs, including WHS

3.2 Undertake research to identify suitable training programs available to address candidates’ identified training need

3.3 Provide advice to candidates on training options available

3.4 Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies and legislative requirements

3.5 Access relevant external training to meet candidates’ requirements if required, in accordance with organisational policies and legislative requirements

3.6 Review implementation of client training plan with client to ensure needs are met

4 Develop strategies for ongoing management of candidates

4.1 Establish monitoring strategies to determine issues in service delivery to candidates

4.2 Provide post placement support to candidates

4.3 Develop strategies to evaluate the effectiveness of the employment management services

4.4 Develop and document recommendations to improve management services

4.5 Modify and/or expand management services as appropriate to incorporate recommendations

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.2, 3.4-3.6

• Interprets and analyses textual information including legislative requirements from a range of sources

Writing

3.1, 3.4, 4.3, 4.4

• Prepares concise notes based on information sourced during research
• Produces reports and other business communication for a range of contexts and audiences using relevant language, tone and structure

Oral Communication

2.1-2.4, 3.3, 3.4, 4.2

• Participates in a range of verbal exchanges using clear and detailed language and appropriate tone to provide information and training
• Asks questions and listens carefully to gather, interpret or evaluate information

Navigate the world of work

2.3, 2.4, 3.1, 3.4, 3.5

• Adheres to legal responsibilities and organisational policies and procedures relevant to own work
• Understands the nature and purpose of own role and associated responsibilities

Interact with others

2.1-2.4, 3.3, 3.4, 4.2

• Selects and uses appropriate conventions and protocols when communicating with candidates
• Participates in conversations relevant to role responding, explaining and supporting as required

Get the work done

1.1-1.5, 2.1, 2. 3, 3.1, 3.2, 4.1, 4.2

• Takes responsibility for planning and implementing tasks for efficient and effective outcomes
• Uses systematic, analytical processes to evaluate current practices and recommend improvements

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBEMS403 Develop and provide employment management services to candidates

Release 2

BSBEMS403 Develop and provide employment management services to candidates

Release 1

Updated to clarify assessment conditions

Equivalent unit

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0

Version created to clarify assessment conditions

Release 1

This version first released with BSB Business Services Training Package Version 1.0.