Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse opportunities for e-business

1.1 Undertake a competitive analysis to determine the likely impact new capabilities will have on industry sectors and competitors

1.2 Complete value chain analysis to identify processes and relationships that may benefit from the adoption of e-business solutions, in accordance with organisational strategies

1.3 Identify threats and opportunities to e-business implementation and evaluate potential contributions to the business

1.4 Conduct resource analysis to identify cost and revenue implications in developing opportunities, according to organisational policies and procedures

1.5 Identify and evaluate legal and ethical issues relating to e-business opportunities

2. Evaluate e-business models

2.1 Identify and analyse business-to-business, business-to-consumer, intra-organisational e-business applications and e-business models

2.2 Rank compatible e-business models in terms of their strengths and weaknesses, considering resourcing, technical and security requirements of each, assessing against organisational strategies

2.3 Assess cost implications of implementation of e-business models

2.4 Determine an e-business model most appropriate in relation to organisational strategies

3. Design an e-business

3.1 Formulate purpose, objectives and values for the e-business

3.2 Identify target market, and value chain structure in accordance with chosen e-business model

3.3 Identify and obtain technical needs and expertise required to implement e-business model

3.4 Investigate and develop plan to address culture change issues to manage transition to an e-business, in accordance with organisational policies and procedures

4. Implement an e-business strategy

4.1 Develop policies and guidelines to support customers, supply chain and staff to ensure successful implementation

4.2 Monitor performance of business goals and adjust policies and procedures to respond to changing needs of customers, staff and supply chain

4.3 Review e-business systems and models, seeking feedback from users and personnel responsible for e-business implementation

4.4 Incorporate evaluation results and feedback to improve future e-business strategies

Skill 

Description 

Reading

• Interprets a range of textual information to evaluate opportunities, possible exemplars and technical considerations

Writing

• Takes personal notes and develops workplace documentation that clarifies complex ideas using language and structure to suit context and audience

Oral Communication

• Articulates information clearly using language and tone appropriate to audience and environment
• Uses active listening and questioning techniques to receive feedback and confirm understanding

Numeracy

• Analyses numerical information to determine resources required for job

Navigate the world of work

• Develops and reviews organisational procedures to achieve broader workplace goals
• Monitors adherence to organisational procedures and legislative requirements

Interact with others

• Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts

Get the work done

• Takes responsibility for developing and implementing organisational processes that comply with legislative requirements and achieve required outcomes
• Systematically gathers and analyses all relevant information and evaluates options to solve problems or make decisions
• Considers the effectiveness of a solution in terms of how well it met stated goals, and seeks to make improvements
• Investigates new and innovative ideas as a means to continuously improve work practices and processes
• Uses digital technologies and systems safely, legally and ethically to access, store and share information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBEBU511 Develop and implement an
e-business strategy

BSBEBU501 Investigate and design e-business solutions

Updates to title, elements, performance criteria and assessment requirements

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.