Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement diversity policy

1.1 Locate and review diversity policy

1.2 Determine its application to the specific work context

1.3 Institute actions to ensure that the diversity policy is understood and implemented by relevant parties

1.4 Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy

2 Foster respect for diversity in the work team

2.1 Address own prejudices and demonstrate respect for difference in personal interactions

2.2 Aim for diversity in selecting and recruiting staff

2.3 Identify and address training needs to address issues of difference in the team

2.4 Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference

2.5 Assist staff to see that working effectively with difference is a strength that can improve the organisation’s products, services and customer relations

2.6 Manage allegations of harassment and address complaints according to established organisational procedures

3 Promote the benefits of diversity

3.1 Promote the organisation’s workforce diversity in internal and external forums to enhance the company’s image and reputation

3.2 Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage

3.3 Support organisational efforts to value diversity

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.3, 2.5, 2.6, 3.1, 3.2

• Identifies, analyses and evaluates complex texts to determine particular diversity requirements

Writing

1.2, 1.3, 1.4, 2.3, 2.5, 2.6, 3.1, 3.2

• Collates ideas and information from various sources
• Prepares factual and informative documentation to suit purpose and audience
• Records investigation findings according to organisational and legislative requirements

Oral Communication

1.3, 1.4, 2.3, 2.5, 3.1, 3.2

• Presents information and opinions using language and non-verbal features appropriate to audience
• Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Navigate the world of work

1.1, 1.3, 1.4, 2.6

• Takes full responsibility for following policies, procedures and legislative requirements
• Seeks to improve policies and procedures to better meet organisational goals

Interact with others

1.3, 1.4, 2.1, 2.3-2.6, 3.2, 3.3

• Selects, implements and seeks to improve protocols governing communications to clients and co-workers in a range of work contexts
• Collaborates with others to achieve shared goals
• Interacts effectively with people from diverse backgrounds
• Manages conflict in the workplace through the recognition of contributing factors and by implementing strategies to resolve conflict

Get the work done

1.2, 1.4, 2.2-2.6, 3.1-3.3

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others
• Uses analytical skills to decide on appropriate application of diversity policy in a range of complex situations
• Investigates new and innovative ideas as a means to continuously improve work practices and processes

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBDIV501 Manage diversity in the workplace

BSBDIV501A Manage diversity in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.