Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.
It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from different cultures, races, religions, generations, or other forms of difference in any industry context.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Management and leadership – diversity
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Implement diversity policy |
1.1 Locate and review diversity policy 1.2 Determine its application to the specific work context 1.3 Institute actions to ensure that the diversity policy is understood and implemented by relevant parties 1.4 Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy |
2 Foster respect for diversity in the work team |
2.1 Address own prejudices and demonstrate respect for difference in personal interactions 2.2 Aim for diversity in selecting and recruiting staff 2.3 Identify and address training needs to address issues of difference in the team 2.4 Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference 2.5 Assist staff to see that working effectively with difference is a strength that can improve the organisation’s products, services and customer relations 2.6 Manage allegations of harassment and address complaints according to established organisational procedures |
3 Promote the benefits of diversity |
3.1 Promote the organisation’s workforce diversity in internal and external forums to enhance the company’s image and reputation 3.2 Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage 3.3 Support organisational efforts to value diversity |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 2.3, 2.5, 2.6, 3.1, 3.2 |
|
Writing |
1.2, 1.3, 1.4, 2.3, 2.5, 2.6, 3.1, 3.2 |
|
Oral Communication |
1.3, 1.4, 2.3, 2.5, 3.1, 3.2 |
|
Navigate the world of work |
1.1, 1.3, 1.4, 2.6 |
|
Interact with others |
1.3, 1.4, 2.1, 2.3-2.6, 3.2, 3.3 |
|
Get the work done |
1.2, 1.4, 2.2-2.6, 3.1-3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBDIV501 Manage diversity in the workplace |
BSBDIV501A Manage diversity in the workplace |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10