Unit of competency details

BSBDIV501 - Manage diversity in the workplace (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBDIV501A - Manage diversity in the workplaceUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-1.2,2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIT60316 - Advanced Diploma of Hospitality ManagementAdvanced Diploma of Hospitality Management 
SIT60216 - Advanced Diploma of Event ManagementAdvanced Diploma of Event Management 
SIT60116 - Advanced Diploma of Travel and Tourism ManagementAdvanced Diploma of Travel and Tourism Management 
SIT50416 - Diploma of Hospitality ManagementDiploma of Hospitality Management 
SIT50316 - Diploma of Event ManagementDiploma of Event Management 
SIT50216 - Diploma of Holiday Park and Resort ManagementDiploma of Holiday Park and Resort Management 
SIT50116 - Diploma of Travel and Tourism ManagementDiploma of Travel and Tourism Management 
SIT40816 - Certificate IV in Asian CookeryCertificate IV in Asian Cookery 
SIT40716 - Certificate IV in PatisserieCertificate IV in Patisserie 
SIT40616 - Certificate IV in Catering OperationsCertificate IV in Catering Operations 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from different cultures, races, religions, generations, or other forms of difference in any industry context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and leadership – diversity

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement diversity policy

1.1 Locate and review diversity policy

1.2 Determine its application to the specific work context

1.3 Institute actions to ensure that the diversity policy is understood and implemented by relevant parties

1.4 Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy

2 Foster respect for diversity in the work team

2.1 Address own prejudices and demonstrate respect for difference in personal interactions

2.2 Aim for diversity in selecting and recruiting staff

2.3 Identify and address training needs to address issues of difference in the team

2.4 Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference

2.5 Assist staff to see that working effectively with difference is a strength that can improve the organisation’s products, services and customer relations

2.6 Manage allegations of harassment and address complaints according to established organisational procedures

3 Promote the benefits of diversity

3.1 Promote the organisation’s workforce diversity in internal and external forums to enhance the company’s image and reputation

3.2 Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage

3.3 Support organisational efforts to value diversity

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.3, 2.5, 2.6, 3.1, 3.2

  • Identifies, analyses and evaluates complex texts to determine particular diversity requirements

Writing

1.2, 1.3, 1.4, 2.3, 2.5, 2.6, 3.1, 3.2

  • Collates ideas and information from various sources
  • Prepares factual and informative documentation to suit purpose and audience
  • Records investigation findings according to organisational and legislative requirements

Oral Communication

1.3, 1.4, 2.3, 2.5, 3.1, 3.2

  • Presents information and opinions using language and non-verbal features appropriate to audience
  • Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Navigate the world of work

1.1, 1.3, 1.4, 2.6

  • Takes full responsibility for following policies, procedures and legislative requirements
  • Seeks to improve policies and procedures to better meet organisational goals

Interact with others

1.3, 1.4, 2.1, 2.3-2.6, 3.2, 3.3

  • Selects, implements and seeks to improve protocols governing communications to clients and co-workers in a range of work contexts
  • Collaborates with others to achieve shared goals
  • Interacts effectively with people from diverse backgrounds
  • Manages conflict in the workplace through the recognition of contributing factors and by implementing strategies to resolve conflict

Get the work done

1.2, 1.4, 2.2-2.6, 3.1-3.3

  • Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others
  • Uses analytical skills to decide on appropriate application of diversity policy in a range of complex situations
  • Investigates new and innovative ideas as a means to continuously improve work practices and processes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBDIV501 Manage diversity in the workplace

BSBDIV501A Manage diversity in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • demonstrate the application of diversity policy in a work context
  • critically review a diversity policy
  • implement strategies to ensure that diversity is understood and respected in the work team
  • demonstrate compliance with procedures for handling complaints or harassment allegations
  • promote the benefits of diversity to others.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline formal and informal complaints procedures
  • identify and outline key features of relevant current legislation regarding:
  • age discrimination
  • disability discrimination
  • racial discrimination
  • sex discrimination
  • human rights
  • equal opportunity.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – diversity field of work and include access to:

  • legislation, regulations and codes of practice for managing diversity
  • workplace diversity policies and procedures
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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