Unit of competency details

BSBDIV301A - Work effectively with diversity (Release 2)


Usage recommendation:
Is superseded by and equivalent to BSBDIV301 - Work effectively with diversityUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
2 (this release) 18/Mar/2013
(View details for release 1) 18/Apr/2008

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
RGR08 - Racing Training PackageRacing Training Package 2.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 1.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.0-14.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 8.0-9.0 
AUM - Automotive ManufacturingAutomotive Manufacturing 1.0 

Qualifications that include this unit

RGR30408 - Certificate III in Racing Services (Cadet Steward)Certificate III in Racing Services (Cadet Steward)1-3 
RGR30308 - Certificate III in Racing Services (Racing Administration)Certificate III in Racing Services (Racing Administration)1-3 
PSP61112 - Advanced Diploma of InterpretingAdvanced Diploma of Interpreting
PSP61110 - Advanced Diploma of InterpretingAdvanced Diploma of Interpreting1-2 
PSP61012 - Advanced Diploma of TranslatingAdvanced Diploma of Translating
PSP61010 - Advanced Diploma of TranslatingAdvanced Diploma of Translating1-2 
PSP52412 - Diploma of InterpretingDiploma of Interpreting
PSP52410 - Diploma of InterpretingDiploma of Interpreting1-2 
PSP52312 - Diploma of TranslatingDiploma of Translating
PSP52310 - Diploma of TranslatingDiploma of Translating1-2 
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Accredited courses that have this unit in the completion mapping

CodeTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
52687WA - Certificate III in Sound and Vibration TherapyCertificate III in Sound and Vibration Therapy 
52564WA - Course in Strategies for Successful Governance of Not For Profit Community Services OrganisationsCourse in Strategies for Successful Governance of Not For Profit Community Services Organisations 
39284QLD - Certificate III in Core Skills for Employment and Training - CommunicationCertificate III in Core Skills for Employment and Training - Communication 
39277QLD - Diploma of Business and Commerce StudiesDiploma of Business and Commerce Studies 
30879QLD - Certificate III in Performing ArtsCertificate III in Performing Arts 
30871QLD - Certificate III in Core SkillsCertificate III in Core Skills 
30862QLD - Advanced Diploma of Performing Arts (Classical and Modern Dance)Advanced Diploma of Performing Arts (Classical and Modern Dance) 
30861QLD - Diploma of Performing Arts (Classical and Modern Dance)Diploma of Performing Arts (Classical and Modern Dance) 
22254VIC - Certificate III in EAL (Employment)Certificate III in EAL (Employment) 
22203VIC - Certificate IV in Professional Writing and EditingCertificate IV in Professional Writing and Editing 
22189VIC - Certificate III in Community Cultural DevelopmentCertificate III in Community Cultural Development 
22136VIC - Certificate II in Sustainable Work PracticesCertificate II in Sustainable Work Practices 
22013VIC - Certificate IV in Public Health Regulation (Food)Certificate IV in Public Health Regulation (Food) 
10418NAT - Certificate III in Mentoring Diverse GroupsCertificate III in Mentoring Diverse Groups 
10215NAT - Certificate III in Theatre and Screen PerformanceCertificate III in Theatre and Screen Performance 
10091NAT - Certificate III in Employment and TrainingCertificate III in Employment and Training 


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 25/Jul/2008 
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Modification History



Release 2

New release of this unit with BSB07 Business Services Training Package version 8.0.

  • Deletion of bullet point in 'Context of and specific resources for assessment'.

Release 1

Initial release.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

Application of the Unit

This unit applies to individuals who work in a variety of contexts, where they will be expected to interact with a diverse client and/or co worker population.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Not applicable

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Recognise individual differences and respond appropriately

1.1 Recognise and respect individual differences  in colleagues , clients and customers

1.2 Respond to differences sensitively

1.3 Ensure behaviour is consistent with legislative requirements  and enterprise guidelines 

1.4 Accommodate diversity using appropriate verbal and non-verbal communication

2. Work effectively with individual differences

2.1 Recognise and document knowledge, skills and experience of others in relation to team objectives

2.2 Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes

2.3 Ensure relations with customers and clients demonstrate that diversity is valued by the business

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities
  • problem-solving and initiative skills to recognise and address own responses to difference.

Required knowledge 

  • key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • occupational health and safety
  • major groups in the community and work environment, as defined by cultural, religious and other traditions and practices
  • reasonable adjustments that facilitate participation by people with a disability
  • value of diversity to the economy and society in terms of workforce development, Australia’s place in the global economy, innovation and social justice.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • adjusting language and behaviour as required by interactions with diversity
  • awareness of diversity issues
  • knowledge of relevant legislation.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • examples of diversity issues in the workplace
  • examples of documents relating to diversity policies and procedures.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • oral or written questioning to assess knowledge of sourcing support about workplace diversity
  • review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • workplace effectiveness units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Individual differences  may include:

  • ability
  • age
  • belief systems/values
  • culture
  • expertise/experience/working styles
  • gender
  • interests
  • interpersonal style
  • language
  • mental ability
  • past experiences
  • physical characteristics
  • politics
  • race
  • religion
  • sexual orientation
  • thinking and learning styles.

Colleagues  may include:

  • internal customers
  • junior staff
  • managers and supervisors
  • peers
  • stakeholders.

Legislative requirements  may include:

  • disability discrimination legislation
  • human rights and equal opportunity legislation
  • racial and sex discrimination legislation.

Enterprise guidelines  may include:

  • codes of conduct or ethics
  • diversity policies
  • human resources policies and procedures.

Unit Sector(s)

Not applicable

Competency field

Workforce Development – Diversity

Co-requisite units

Not applicable