Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to develop, nurture and maintain professional relationships with clients, customers and colleagues in order to complete work tasks and further the reputation of the organisation, and the profession or occupation. A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions. |
Application of the Unit
Application of the unit |
This unit applies to those requiring communication and networking skills to develop and consolidate relationships with people in a range of sectors in order to build continuing relationships and ongoing business opportunities. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Develop professional relationships |
1.1. Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative , regulatory and professional codes of practice 1.2. Comply with organisation's social , business and ethical standards to develop and maintain positive relationships 1.3. Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality 1.4. Adjust interpersonal styles and methods to the needs and situations of other parties |
2. Build and maintain business networks and relationships |
2.1. Develop and maintain business and professional networks and other relationships to benefit the organisation 2.2. Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation 2.3. Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices |
3. Nurture relationships and build on referral business for the long term |
3.1. Follow up referral business through appropriate communication channels to find and secure new business relationships 3.2. Identify referral needs quickly and provide information about relevant products and services 3.3. Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge.The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Organisation's policies and procedures may include: |
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Legislative , regulatory and professional codes of practice may include: |
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Organisation's social , business and ethical standards may include: |
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Confidentiality may include: |
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Interpersonal styles and methods may include: |
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Business and professional networks may include: |
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Other professionals and third parties may include: |
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Referral business may include: |
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Appropriate communication channels may include: |
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Designated individual may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Communication - interpersonal communication |
Co-requisite units
Co-requisite units |
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