Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Prepare a presentation

1.1 Plan and document presentation approach and intended outcomes

1.2 Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed

1.3 Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas

1.4 Brief others involved in the presentation on their roles/responsibilities within the presentation

1.5 Select techniques to evaluate presentation effectiveness

2 Deliver a presentation

2.1 Explain and discuss desired outcomes of the presentation with the target audience

2.2 Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas

2.3 Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes

2.4 Use persuasive communication techniques to secure audience interest

2.5 Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences

2.6 Summarise key concepts and ideas at strategic points to facilitate participant understanding

3 Review the presentation

3.1 Implement techniques to review the effectiveness of the presentation

3.2 Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation

3.3 Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.3, 2.2

• Reviews and analyses documents to identify information relevant to a specific presentation

Writing

1.1, 3.3

• Develops material to convey ideas and information to target audience in an engaging way

Oral Communication

1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.2

• Presents information using words and non-verbal features appropriate to the audience and context
• Uses listening and questioning techniques to gather information required to develop or modify presentations
• Interprets audience reactions and changes words or non-verbal features accordingly

Interact with others

1.4, 2.1, 2.2, 2.4, 2.5, 2.6, 3.2

• Selects and uses appropriate conventions and protocols to encourage interaction or to present information
• Demonstrates sophisticated control over oral, visual and written formats, drawing on a range of communication practices to achieve goals
• Recognises the need to alter personal communication style in response to the needs or expectations of others

Get the work done

1.1-1.5, 2.2, 2.5, 3.1-3.3

• Takes responsibility for planning, sequencing and prioritising tasks and own workload to achieve outcomes
• Uses feedback from others, analytical and lateral thinking to review current practices and develop new ideas
• Uses the main features and functions of digital tools to complete work tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBCMM401 Make a presentation

BSBCMM401A Make a presentation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.