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Unit of competency details

BSBCMM211 - Apply communication skills (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSBCMM101 - Apply basic communication skills 18/Oct/2020
Supersedes BSBCMM201 - Communicate in the workplace 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 4.0-6.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-8.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-6.0 
DEF - Defence Training PackageDefence Training Package 3.0-5.2 
FNS - Financial Services Training PackageFinancial Services Training Package 6.0-8.2 
HLT - HealthHealth 9.0-9.2 
MSL - Laboratory OperationsLaboratory Operations 4.0 
LGA - Local GovernmentLocal Government 1.0 
MAR - Maritime Training PackageMaritime Training Package 6.0-10.0 
NWP - National Water Training PackageNational Water Training Package 5.0 
CPP - Property Services Training PackageProperty Services Training Package 12.0-17.0 
PSP - Public Sector Training PackagePublic Sector Training Package 3.0-4.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 3.0-3.1 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 6.0 
MST - Textiles, Clothing and FootwearTextiles, Clothing and Footwear 5.0 
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 2.0-2.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
CUA10320 - Certificate I in Visual ArtsCertificate I in Visual ArtsCurrent1 
MAR30120 - Certificate III in Marina OperationsCertificate III in Marina OperationsSuperseded1-2 
MSL20122 - Certificate II in Sampling and MeasurementCertificate II in Sampling and MeasurementCurrent1 
FNS20120 - Certificate II in Financial ServicesCertificate II in Financial ServicesCurrent1-2 
MAR30122 - Certificate III in Marina OperationsCertificate III in Marina OperationsCurrent1 
MST20422 - Certificate II in Laundry OperationsCertificate II in Laundry OperationsCurrent1 
SIT10122 - Certificate I in Tourism (Australian Indigenous Culture)Certificate I in Tourism (Australian Indigenous Culture)Current1 
CUA10220 - Certificate I in Aboriginal and/or Torres Strait Islander Cultural ArtsCertificate I in Aboriginal and/or Torres Strait Islander Cultural ArtsCurrent1 
NWP20122 - Certificate II in Water Industry OperationsCertificate II in Water Industry OperationsCurrent1 
PSP20122 - Certificate II in GovernmentCertificate II in GovernmentCurrent1 
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Skill sets that include this unit

Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatus
11009NAT - Certificate I in Access to Work and TrainingCertificate I in Access to Work and Training Current
10626NAT - Certificate I in Functional LiteracyCertificate I in Functional Literacy Non-Current
52860WA - Certificate I in Industrial Skills (Entry Level Training)Certificate I in Industrial Skills (Entry Level Training) Current
11005NAT - Certificate I in Preparation for Work and TrainingCertificate I in Preparation for Work and Training Current
10785NAT - Certificate II in Indigenous LeadershipCertificate II in Indigenous Leadership Current
10601NAT - Certificate III in Catholic Youth Ministry and LeadershipCertificate III in Catholic Youth Ministry and Leadership Non-Current
11011NAT - Certificate III in Catholic Youth Ministry and LeadershipCertificate III in Catholic Youth Ministry and Leadership Current
10694NAT - Certificate III in Christian LeadershipCertificate III in Christian Leadership Non-Current
10776NAT - Certificate III in Equine Therapy Programs for People with DisabilitiesCertificate III in Equine Therapy Programs for People with Disabilities Non-Current
11253NAT - Certificate III in Therapeutic Equine Programs for People with DisabilitiesCertificate III in Therapeutic Equine Programs for People with Disabilities Current
11103NAT - Certificate IV in MinistryCertificate IV in Ministry Current

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 17/Dec/2020 
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Unit of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.

The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Verbal Communication

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify communication requirements

1.1 Identify work task

1.2 Identify communication channels in the organisation

1.3 Identify relevant stakeholders

1.4 Seek advice from supervisor on communication methods

2. Communicate using verbal and non-verbal communication skills

2.1 Plan verbal communication

2.2 Use verbal communication to communicate with stakeholders

2.3 Use non-verbal behaviour to communicate with stakeholders

2.4 Seek and respond to feedback on communication

3. Draft written communications

3.1 Identify formats for written information according to organisational policies and procedures

3.2 Draft written information and submit to supervisor for approval

3.3 Seek and respond to feedback on written communication

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Learning
  • Develops skills required to carry out own role by seeking and acting on feedback

Reading
  • Reviews textual information to identify communication requirements and organisational procedures

Writing
  • Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards
  • Proofreads own texts for accuracy and compliance with organisational requirements

Teamwork
  • Seeks to cooperate with others to achieve results in immediate work context

Self-management
  • Follows clearly defined instructions, seeking assistance when necessary
  • Follows organisational policies and procedures and practices relevant to own role

Technology
  • Uses digital tools to complete tasks

Initiative and enterprise
  • Asks questions and listens to gain information and confirm understanding

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to:

  • BSBCMM101 Apply basic communication skills
  • BSBCMM201 Communicate in the workplace.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
  • draft written documents and confirm that the documents meet organisational requirements on at least three occasions.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • organisational policies and procedures related to workplace communication
  • communication styles
  • questioning, listening and speaking skills
  • standards of written information applicable to own role
  • presentation styles, format and detail relevant to own role.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace policies and procedures relating to communication.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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