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Unit of competency details

BSBCMM211 - Apply communication skills (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSBCMM101 - Apply basic communication skills 18/Oct/2020
Supersedes BSBCMM201 - Communicate in the workplace 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
MAR - Maritime Training PackageMaritime Training Package 6.0-8.0 
FNS - Financial Services Training PackageFinancial Services Training Package 6.0-6.2 
DEF - Defence Training PackageDefence Training Package 3.0-4.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-5.1 
LGA - Local GovernmentLocal Government 1.0 
CPP - Property Services Training PackageProperty Services Training Package 12.0-15.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.2 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 4.0-4.1 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationSort Table listing Qualifications that include this unit by the Usage Recommendation columnRelease
CUA10320 - Certificate I in Visual ArtsCertificate I in Visual ArtsCurrent
MAR30120 - Certificate III in Marina OperationsCertificate III in Marina OperationsCurrent1-2 
FNS20120 - Certificate II in Financial ServicesCertificate II in Financial ServicesCurrent
CUA10220 - Certificate I in Aboriginal and/or Torres Strait Islander Cultural ArtsCertificate I in Aboriginal and/or Torres Strait Islander Cultural ArtsCurrent
CPP20121 - Certificate II in Surveying and Spatial Information ServicesCertificate II in Surveying and Spatial Information ServicesCurrent
CUA30420 - Certificate III in Live Production and Technical ServicesCertificate III in Live Production and Technical ServicesCurrent
ACM20121 - Certificate II in Animal CareCertificate II in Animal CareCurrent
BSB30719 - Certificate III in Work Health and SafetyCertificate III in Work Health and SafetyCurrent
DEF51115 - Diploma of LeadershipDiploma of LeadershipCurrent
BSB20120 - Certificate II in Workplace SkillsCertificate II in Workplace SkillsCurrent1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 17/Dec/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.

The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Verbal Communication

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify communication requirements

1.1 Identify work task

1.2 Identify communication channels in the organisation

1.3 Identify relevant stakeholders

1.4 Seek advice from supervisor on communication methods

2. Communicate using verbal and non-verbal communication skills

2.1 Plan verbal communication

2.2 Use verbal communication to communicate with stakeholders

2.3 Use non-verbal behaviour to communicate with stakeholders

2.4 Seek and respond to feedback on communication

3. Draft written communications

3.1 Identify formats for written information according to organisational policies and procedures

3.2 Draft written information and submit to supervisor for approval

3.3 Seek and respond to feedback on written communication

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Learning

  • Develops skills required to carry out own role by seeking and acting on feedback

Reading

  • Reviews textual information to identify communication requirements and organisational procedures

Writing

  • Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards
  • Proofreads own texts for accuracy and compliance with organisational requirements

Teamwork

  • Seeks to cooperate with others to achieve results in immediate work context

Self-management

  • Follows clearly defined instructions, seeking assistance when necessary
  • Follows organisational policies and procedures and practices relevant to own role

Technology

  • Uses digital tools to complete tasks

Initiative and enterprise

  • Asks questions and listens to gain information and confirm understanding

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to:

  • BSBCMM101 Apply basic communication skills
  • BSBCMM201 Communicate in the workplace.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
  • draft written documents and confirm that the documents meet organisational requirements on at least three occasions.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • organisational policies and procedures related to workplace communication
  • communication styles
  • questioning, listening and speaking skills
  • standards of written information applicable to own role
  • presentation styles, format and detail relevant to own role.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace policies and procedures relating to communication.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10