Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package version 1.0

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/or equipment to communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills in verbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2 Complete workplace documentation and correspondence

2.1 Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and non-verbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Skill 

Performance 

Criteria 

Description 

Learning

1.4

• Seeks advice from others to implement strategies to improve knowledge or skills

Reading

1.1, 1.4, 1.5, 2.3, 2.4

• Reviews textual information to identify and interpret communication requirements and organisational standards

Writing

1.2, 1.5, 2.1, 2.2, 2.3, 2.4

• Develops simple written texts using appropriate grammar, spelling and punctuation in accordance with organisational formats
• Completes workplace forms and texts in accordance with organisational conventions and legislative requirements.

Oral Communication

1.1, 1.2, 1.3, 1.4, 1.5, 3.3, 3.4

• Explains ideas and requirements clearly and listens carefully to verbal instructions and discussions
• Asks questions to confirm understanding

Navigate the world of work

1.5, 2.3, 3.5

• Understands responsibilities of role and complies with legislative, regulatory and organisational requirements

Interact with others

1.2, 1.4, 1.5, 3.1, 3.2, 3.3, 3.4

• Recognises common cultural and other differences of people in the work context and makes adjustments to accommodate the differences
• Follows accepted communication practices and protocols to assist in building and maintaining positive working relationships

Get the work done

1.1, 1.2, 1.4,1.5, 2.1-2.4

• Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration, seeking assistance in setting priorities
• Uses digital technology to find, record or communicate basic information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBCMM201 Communicate in the workplace

BSBCMM201A Communicate in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with Business Services Training Package Version 1.0.