Unit of competency details

BSBCMM201 - Communicate in the workplace (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBCMM201A - Communicate in the workplaceUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
NWP - National Water Training PackageNational Water Training Package 1.0-3.0 
MST - Textiles, Clothing and FootwearTextiles, Clothing and Footwear 3.0 
MAR - Maritime Training PackageMaritime Training Package 3.0-5.0 
HLT - HealthHealth 2.0-4.2 
DEF - Defence Training PackageDefence Training Package 1.0-2.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CHC - Community ServicesCommunity Services 2.0-3.2 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 

Qualifications that include this unit

SIT31116 - Certificate III in Asian CookeryCertificate III in Asian Cookery
SIT31016 - Certificate III in PatisserieCertificate III in Patisserie
SIT30916 - Certificate III in Catering OperationsCertificate III in Catering Operations
SIT30816 - Certificate III in Commercial CookeryCertificate III in Commercial Cookery
SIT30616 - Certificate III in HospitalityCertificate III in Hospitality1-2 
SIT20516 - Certificate II in Asian CookeryCertificate II in Asian Cookery
SIT20416 - Certificate II in Kitchen OperationsCertificate II in Kitchen Operations
SIT20316 - Certificate II in HospitalityCertificate II in Hospitality1-2 
SIT20216 - Certificate II in Holiday Parks and ResortsCertificate II in Holiday Parks and Resorts1-2 
SIT20116 - Certificate II in TourismCertificate II in Tourism1-2 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 37

Accredited courses that have this unit in the completion mapping

CodeTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
52825WA - Certificate II in Building and Construction (Pathway - Para Professional)Certificate II in Building and Construction (Pathway - Para Professional) 
22523VIC - Certificate I in Employment PathwaysCertificate I in Employment Pathways 
22473VIC - Certificate II in General Education for AdultsCertificate II in General Education for Adults 
22237VIC - Certificate II in General Education for AdultsCertificate II in General Education for Adults 
10785NAT - Certificate II in Indigenous LeadershipCertificate II in Indigenous Leadership 
10694NAT - Certificate III in Christian LeadershipCertificate III in Christian Leadership 
10669NAT - Certificate IV in MinistryCertificate IV in Ministry 
10601NAT - Certificate III in Catholic Youth Ministry and LeadershipCertificate III in Catholic Youth Ministry and Leadership 
10497NAT - Certificate III in Christian Life and MinistryCertificate III in Christian Life and Ministry 
10266NAT - Certificate II in Education and Skills DevelopmentCertificate II in Education and Skills Development 


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package version 1.0


This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Communication – Interpersonal Communication

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/or equipment to communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills in verbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2 Complete workplace documentation and correspondence

2.1 Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and non-verbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.







  • Seeks advice from others to implement strategies to improve knowledge or skills


1.1, 1.4, 1.5, 2.3, 2.4

  • Reviews textual information to identify and interpret communication requirements and organisational standards


1.2, 1.5, 2.1, 2.2, 2.3, 2.4

  • Develops simple written texts using appropriate grammar, spelling and punctuation in accordance with organisational formats
  • Completes workplace forms and texts in accordance with organisational conventions and legislative requirements.

Oral Communication

1.1, 1.2, 1.3, 1.4, 1.5, 3.3, 3.4

  • Explains ideas and requirements clearly and listens carefully to verbal instructions and discussions
  • Asks questions to confirm understanding

Navigate the world of work

1.5, 2.3, 3.5

  • Understands responsibilities of role and complies with legislative, regulatory and organisational requirements

Interact with others

1.2, 1.4, 1.5, 3.1, 3.2, 3.3, 3.4

  • Recognises common cultural and other differences of people in the work context and makes adjustments to accommodate the differences
  • Follows accepted communication practices and protocols to assist in building and maintaining positive working relationships

Get the work done

1.1, 1.2, 1.4,1.5, 2.1-2.4

  • Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration, seeking assistance in setting priorities
  • Uses digital technology to find, record or communicate basic information

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBCMM201 Communicate in the workplace

BSBCMM201A Communicate in the workplace

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify any organisational policies, plans and procedures which detail organisation’s standards or protocols for workplace communication
  • describe different communication styles
  • outline barriers to communication.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

  • office equipment
  • business resources
  • workplace policies and procedures relating to communication
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10