Unit of competency details

BSBCMM101A - Apply basic communication skills (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBCMM101 - Apply basic communication skillsUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 01/Sep/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
AUM - Automotive ManufacturingAutomotive Manufacturing 1.0 
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.1 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
FPP10 - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-1.3 
ICA11 - Information and Communications Technology Training PackageInformation and Communications Technology Training Package 1.0-2.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 3.0-4.2 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
AUM12 - Automotive ManufacturingAutomotive Manufacturing 1.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.0 
SIF - Funeral ServicesFuneral Services 1.0-2.0 
AUM08 - Automotive ManufacturingAutomotive Manufacturing 1.1 
DEF12 - Defence Training PackageDefence Training Package 1.0-2.0 
RGR08 - Racing Training PackageRacing Training Package 1.0-2.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
AUR10105 - Certificate I in AutomotiveCertificate I in AutomotiveSuperseded
FPP20210 - Certificate II in Papermaking OperationsCertificate II in Papermaking OperationsSuperseded1-3 
AUM10113 - Certificate I in Automotive ManufacturingCertificate I in Automotive ManufacturingDeleted
CHC10108 - Certificate I in Work Preparation (Community services)Certificate I in Work Preparation (Community services)Deleted1-2 
SIF10113 - Certificate I in Funeral ServicesCertificate I in Funeral ServicesDeleted
SIS10112 - Certificate I in Sport and RecreationCertificate I in Sport and RecreationSuperseded
ICA10111 - Certificate I in Information, Digital Media and TechnologyCertificate I in Information, Digital Media and TechnologySuperseded1-2 
DEF10112 - Certificate I in Defence Force CadetsCertificate I in Defence Force CadetsSuperseded
AUM10112 - Certificate I in Automotive ManufacturingCertificate I in Automotive ManufacturingSuperseded
BSB10107 - Certificate I in BusinessCertificate I in BusinessSuperseded
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Accredited courses that have this unit in the completion mapping


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Identify workplace communication procedures

1.1. Identify organisational communication requirements and workplace procedures  with assistance from appropriate people 

1.2. Identify appropriate lines of communication  with supervisors and colleagues

1.3. Seek advice on the communication method /equipment  most appropriate for the task

2. Communicate in the workplace

2.1. Use effective questioning, and active listening and speaking skills to gather and convey information

2.2. Use appropriate non-verbal behaviour at all times

2.3. Encourage, acknowledge and act upon constructive feedback

3. Draft written information

3.1. Identify relevant procedures and formats for written information

3.2. Draft and present assigned written information  for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3. Ensure written information meets required standards  of style, format and detail

3.4. Seek assistance and/or feedback to aid communication skills development

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions, to receive feedback, and to convey messages clearly and concisely
  • culturally appropriate communication skills to relate to people from diverse backgrounds and to people with diverse abilities
  • literacy skills to identify work requirements, to draft written information and to process basic, relevant workplace documentation
  • problem-solving skills to solve routine problems related to the workplace, under direct supervision.

Required knowledge 

  • key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as privacy laws
  • organisational policies, plans and procedures.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • clear, concise and correct verbal and written communication
  • promptly and appropriately following instructions
  • knowledge of relevant legislation.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • access to examples of documents relating to workplace communication policies and procedures.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of organisational policies, plans and procedures
  • review of written information.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • general administrationunits.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workplace procedures  may include:

  • answering telephone calls
  • following instructions
  • informal discussions
  • requests from colleagues
  • using internet and email
  • using voice mail
  • workplace procedures related to specific tasks

Appropriate people  may include:

  • colleagues
  • other staff members
  • supervisors, mentors, trainers or assessors

Lines of communication  may include:

  • formal and informal means
  • verbal or written

Communication method /equipment  may include:

  • computer network systems
  • facsimile machines
  • personal computer equipment including hardware, keyboards, software and communication packages
  • telephones

Written information  may include:

  • electronic mail
  • facsimiles
  • general correspondence or standard/form letters and memos
  • handwritten and printed materials
  • telephone messages or general messages

Standards  may include:

  • organisational policies
  • standards set by workgroup

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Communication - Interpersonal Communication

Co-requisite units

Co-requisite units