Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate non-verbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 3.1

• Reviews textual information to identify communication requirements and organisational procedures

Writing

3.2, 3.3

• Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards
• Proofreads own texts for accuracy and compliance with organisational requirements

Oral Communication

1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.2, 3.4

• Asks questions and listens to gain information or confirm understanding
• Listens and follows instructions

Navigate the world of work

1.1, 1.2, 3.1, 3.3, 3.4

• Follows organisational policies and procedures and practices relevant to own role
• Develops skills required to carry out own role by seeking and acting on feedback

Interact with others

1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.4

• Follows instructions regarding what and how to communicate
• Seeks to cooperate with others to achieve results in immediate work context

Get the work done

1.3, 2.3, 3.1, 3.2, 3.3

• Follows clearly defined instructions, seeking assistance when necessary
• Uses digital technologies following instructions to enter and retrieve data

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBCMM101 Apply basic communication skills

BSBCMM101A Apply basic communication skills

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with Business Services Training Package Version 1.0.