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Unit of competency details

BSBCMM101 - Apply basic communication skills (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBCMM101A - Apply basic communication skillsUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Accredited courses that have this unit in the completion mapping

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-4.0 
SIF - Funeral ServicesFuneral Services 2.1 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 2.0-3.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-5.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-5.0 
AUM - Automotive ManufacturingAutomotive Manufacturing 2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIS10115 - Certificate I in Sport and RecreationCertificate I in Sport and Recreation 
SIF10113 - Certificate I in Funeral ServicesCertificate I in Funeral Services 
RGR10118 - Certificate I in Racing (Stablehand)Certificate I in Racing (Stablehand) 
PPM20216 - Certificate II in Papermaking OperationsCertificate II in Papermaking Operations 1-2 
PPM20116 - Certificate II in Pulping OperationsCertificate II in Pulping Operations 1-2 
ICT10115 - Certificate I in Information, Digital Media and TechnologyCertificate I in Information, Digital Media and Technology 
DEF21115 - Certificate II in Military SkillsCertificate II in Military Skills 
DEF10117 - Certificate I in Defence SkillsCertificate I in Defence Skills 1-2 
CUA10315 - Certificate I in Visual ArtsCertificate I in Visual Arts 
CUA10215 - Certificate I in Aboriginal and Torres Strait Islander Cultural ArtsCertificate I in Aboriginal and Torres Strait Islander Cultural Arts 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information.

It applies to individuals working under direct supervision who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Communication – Interpersonal Communication

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate non-verbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 3.1

  • Reviews textual information to identify communication requirements and organisational procedures

Writing

3.2, 3.3

  • Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards
  • Proofreads own texts for accuracy and compliance with organisational requirements

Oral Communication

1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.2, 3.4

  • Asks questions and listens to gain information or confirm understanding
  • Listens and follows instructions

Navigate the world of work

1.1, 1.2, 3.1, 3.3, 3.4

  • Follows organisational policies and procedures and practices relevant to own role
  • Develops skills required to carry out own role by seeking and acting on feedback

Interact with others

1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.4

  • Follows instructions regarding what and how to communicate
  • Seeks to cooperate with others to achieve results in immediate work context

Get the work done

1.3, 2.3, 3.1, 3.2, 3.3

  • Follows clearly defined instructions, seeking assistance when necessary
  • Uses digital technologies following instructions to enter and retrieve data

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBCMM101 Apply basic communication skills

BSBCMM101A Apply basic communication skills

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • gather information about procedures, methods and equipment requirements for workplace communication, with the assistance of others
  • use appropriate verbal and non-verbal skills to seek and convey information in face-to-face situations
  • draft routine written documents within designated timeframes and check that the documents meet organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline organisational policies, plans and procedures related to the organisation’s standards or protocols for workplace communication
  • describe different communication styles.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

  • office equipment
  • business resources
  • workplace policies and procedures relating to communication
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10