Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop processes for responding to breaches

1.1 Collect and interpret information on current compliance requirements applicable to the organisation

1.2 Develop and document procedures for identifying, classifying, investigating, rectifying and reporting breaches in compliance requirements

2. Monitor adherence to compliance requirements

2.1 Monitor and evaluate organisation’s operations and compliance management information systems and identify breaches in compliance requirements

2.2 Review and evaluate information on potential breaches in compliance requirements

2.3 Discuss findings with relevant stakeholders and confirm accuracy of compliance assessment

3. Manage the identification and rectification of breaches in compliance

3.1 Assign stakeholders to identify, classify, investigate and rectify breaches in compliance requirements

3.2 Inform senior stakeholders of all breaches in compliance requirements and corrective action according to organisational policies and procedures

4. Communicate with relevant stakeholders during breach management

4.1 Communicate breaches and rectification actions with relevant stakeholders

4.2 Seek and action advice from relevant stakeholders on the management of breaches in compliance requirements

5. Evaluate the response to and rectification of breaches

5.1 Monitor action to manage and rectify identified breaches in compliance requirements according to organisational policies and procedures

5.2 Confirm success in rectification of compliance breaches and notify relevant stakeholders

5.3 Identify issues in the rectification of compliance breaches and initiate action, where required

5.4 Refer reports of recurring breaches of compliance to relevant stakeholders

6. Document and distribute breach management activities and outcomes

6.1 Document and report identified breaches in compliance requirements in accordance with organisational policies and procedures

6.2 Maintain and store records of breaches in compliance requirements

6.3 Document and report the action to rectify identified breaches in compliance requirements and the outcomes of this action

6.4 Distribute reports on breach management to relevant stakeholders

Skill 

Description 

Reading

• Recognises and evaluates complex texts in various forms to determine key information and specific requirements and responsibilities
• Analyses industry specific complex texts to determine and distinguish compliance requirements

Writing

• Produces reports matching style of writing to purpose and audience
• Documents and records findings using required organisational formats

Oral Communication

• Presents specialised information to a range of audiences using structure and language to suit the audience
• Uses active listening and questioning to elicit the views and opinions of others

Self-management

• Organises, plans and sequences own workload and schedules work activities of others

Problem solving

• Systematically gathers, analyses and evaluates all information in order to make informed decisions about management of compliance breaches

Technology

• Uses a range of digitally based technology and applications to access, organise, integrate and share information

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.