Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess quality audit scope and objectives

1.1 Identify standards that impact on the environment in which audit operates

1.2 Determine and agree on audit objectives and scope with auditee and other required stakeholders

1.3 Identify risks within scope of quality audit

2. Communicate with auditee

2.1 Consult with auditee and determine relevant information

2.2 Prepare audit notifications according to organisational protocols

2.3 Confirm proposed audit methods and techniques to be applied with auditee

2.4 Outline audit processes and establish sequence of audit activities, and the role of the audit team and auditee

3. Prepare resources for quality audit

3.1 Identify resources required to perform the quality audit

3.2 Select audit team members on the basis of relevant expertise

3.3 Identify resources required with auditee

4. Develop and submit quality audit plan

4.1 Develop quality audit plan according to established scope and objectives

4.2 Assign roles and responsibilities to audit team members

4.3 Assign timing, schedules and responsibilities for implementation of the audit plan

4.4 Document and submit audit plan to auditee for approval, where required

5. Prepare audit team

5.1 Inform audit team members of their responsibilities, audit objectives and scope

5.2 Communicate audit plan and schedules to all audit team members

5.3 Discuss and clarify audit methods and techniques with audit team members

6. Review auditee documentation

6.1 Determine auditee’s previous quality audits as relevant and establish impact on the conduct of the current audit

6.2 Source organisational documentation from auditee, and check adequacy of documentation provided

6.3 Review documents, and determine and source any further documentation required

7. Prepare audit documentation

7.1 Develop checklist according to audit scope and objectives

7.2 Create entry and exit meeting agendas according to organisational templates

Skill 

Description 

Reading

• Interprets and analyses information from organisational documentation

Writing

• Develops a range of documents using structure, tone and vocabulary appropriate to audience, context and purpose
• Records and amends information and conveys details in accordance with audit objectives

Oral Communication

• Participates in spoken exchanges using structure and language to suit the audience
• Uses questioning and listening techniques to clarify requirements

Numeracy

• Uses mathematical calculations for project scheduling

Planning and organising

• Monitors adherence to organisational policies and relevant standards

Teamwork

• Collaborates with others to negotiate acceptable outcomes, playing an active role in facilitating effective group interaction

Problem solving

• Identifies and addresses complex problems within own scope, recognising when to seek the expertise of others

Self-management

• Organises, plans and sequences own workload and schedules work activities of others

Technology

• Uses digital tools and systems to assist in initiating quality audits

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.