Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Compile audit results

1.1 Compare results of the audit evaluation against audit objectives and criteria plan

1.2 Analyse audit results

2 Prepare report

2.1 Provide objective evidence relating to the need for reduction, elimination and prevention of non-conformance as the basis for the audit report

2.2 Produce audit report according to specified audit requirements

2.3 Present audit report to auditee and other stakeholders

3 Negotiate follow up process with auditee

3.1 Determine and initiate any corrective action required to deal with non-conformance, in consultation with auditee

3.2 Provide suggestions for improvements where applicable

3.3 Ensure timelines are agreed on for completion of corrective action activities

3.4 Ensure corrective action follow-up procedures are agreed with auditee

4 Monitor and review audit system and activities

4.1 Evaluate effectiveness and suitability in achieving audit objectives

4.2 Investigate possible improvements in audit methods, economy and efficiency

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 4.1

• Interprets and analyses information from a complex range of organisational documentation

Writing

2.1, 2.2, 4.1

• Develops a variety of complex documents using relevant structure, tone and vocabulary appropriate to audience, context and purpose

Oral Communication

2.3, 3.1-3.4

• Participates in spoken exchanges using clear language, tone and pace
• Uses questioning and listening techniques to clarify understanding

Numeracy

1.1, 1.2, 3.3, 4.2

• Collects, represents, summarises and interprets a range of statistical data
• Performs calculations required to measure output against timeframes

Navigate the world of work

2.2

• Monitors adherence to organisational policies and procedures
• Considers own role in terms of its contribution to broader goals of the work environment

Interact with others

2.3, 3.1-3.4

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Collaborates with others to negotiate joint outcomes, playing an active role in facilitating team understanding

Get the work done

1.1, 1.2, 3.1, 4.1, 4.2

• Organises, plans and sequences own workload according to timelines and organisational requirements
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account
• Analyses outcomes of decisions to identify opportunities for improvement
• Recognises a range of familiar problems, their symptoms and causes, actively looking for suitable corrective actions

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBAUD504 Report on a quality audit

BSBAUD504B Report on a quality audit

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.