Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Conduct entry meeting

1.1 Organise entry meeting in advance at a mutually agreed time

1.2 Prepare agenda for audit

1.3 Confirm objectives and scope of audit at entry meeting

1.4 Confirm schedules and logistical arrangements at entry meeting

1.5 Make changes to plan, schedules and arrangements where required

2 Identify and gather information

2.1 Identify a range of potential sources of information

2.2 Interview appropriate persons

2.3 Gather relevant information and sample documentation

3 Manage audit team resources

3.1 Supervise activities of audit team members

3.2 Assess and review audit team findings in line with audit scope

3.3 Re-assign team members as required

3.4 Instigate contingency actions as required

3.5 Seek and reach agreement on corrective action reports

4 Conduct exit meeting

4.1 Make preparations for exit meeting

4.2 Examine results and findings against audit objectives and present to auditee

4.3 Ensure reporting arrangements are agreed on

4.4 Explain context and consequences of audit and discuss during follow-up

5 Guide team members in continuously improving their performance

5.1 Provide feedback on performance to audit team members

5.2 Encourage and support audit team members to critique their own work

5.3 Provide and document advice for individual improvement

Skill 

Performance 

Criteria 

Description 

Reading

3.2, 4.2

• Interprets and analyses information from audit scoping materials

Writing

1.2, 1.5, 5.3

• Develops a range of documents using relevant structure, tone and vocabulary appropriate to audience, context and purpose
• Records or amends information and conveys details in accordance with audit objectives

Oral Communication

1.3, 1.4, 2.2, 3.5, 4.2-4.4, 5.1, 5.2, 5.3

• Participates in spoken exchanges using clear language, tone and pace
• Uses questioning and listening techniques to clarify requirements

Numeracy

4.2

• Uses mathematical calculations to analyse and arrange numeric information

Interact with others

1.3, 1.4, 2.2, 3.1, 3.3, 4.2-4.4, 5.1, 5.2, 5.3

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Recognises the importance of rapport in establishing and building effective working relationships
• Collaborates with others to negotiate acceptable outcomes, playing an active role in directing and facilitating effective group interaction

Get the work done

1.1, 1.2, 1.4, 2.1, 2.3, 3.2, 3.3, 3.4, 4.1

• Organises, plans and sequences own workload and schedules work activities of others
• Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to identify relevant information and evaluate appropriate strategies to achieve objectives
• Responds to problems requiring immediate attention, drawing on past experiences to devise solutions
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBAUD503 Lead a quality audit

BSBAUD503B Lead a quality audit

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.