Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review own role and documentation

1.1 Review own role and responsibilities within quality audit team

1.2 Review previous quality audits and determine impact on conduct of current audit, where required

1.3 Source required organisational documentation from lead auditor, and check the adequacy of the documentation

1.4 Review documents, and determine and request further documentation required

1.5 Identify and resolve documentation issues with lead auditor and relevant stakeholders, within scope of own role

1.6 Identify aspects of the audit that require the use of specialists and refer to lead auditor

2. Participate in audit preparation

2.1 Access or prepare checklists, tools and audit related documentation

2.2 Confirm schedule and required resources with lead auditor

2.3 Prepare for possible issues and outline mitigation strategies

2.4 Confirm that preparation activities and documentation align with the audit plan with required personnel

2.5 Determine appropriate methods and techniques in consultation with auditing team

2.6 Create entry and exit meeting agendas according to organisational templates, and present to required audit team member, where required

2.7 Participate in entry meeting

3. Gather and analyse information

3.1 Access a range of sources of information relevant to task

3.2 Collect, and make an initial assessment of, documentation

3.3 Communicate with relevant parties in relation to documentation

3.4 Analyse patterns, trends, interrelationships and areas of risk, and communicate to team according to own role and responsibilities

4. Evaluate information

4.1 Evaluate information against prescribed benchmarks

4.2 Form an objective decision regarding the level of compliance found

4.3 Check decision is formed from and supported by available information

5. Report findings

5.1 Formulate findings and prepare recommendations on corrective actions if discrepancies or non-compliances are detected

5.2 Examine results and findings against audit objectives and present to lead auditor

5.3 Report recommendations for improvements to lead auditor according to agreed documentation

6. Participate in exit meeting process

6.1 Prepare for exit meeting using exit meeting agenda

6.2 Confirm context and consequences of audit are explained, and follow-up is discussed

Skill 

Description 

Reading

• Identifies and interprets information from organisational documentation and workplace procedures

Writing

• Records or amends information and conveys details
• Produces reports matching style of writing to purpose and audience

Oral Communication

• Participates in spoken exchanges using structure and language to suit the audience
• Listens for required information and asks clarifying questions

Teamwork

• Collaborates and cooperates with others to achieve joint outcomes
• Selects and uses appropriate conventions and protocols when communicating with team members and other people in a range of work contexts

Self-management

• Organises, plans and prioritises workload with some sense of what can be achieved in a timeframe

Problem solving

• Recognises and addresses some problems within own scope, recognising when to seek the expertise of others

Technology

• Uses digital tools and systems to report audit findings

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.