Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review auditee documentation

1.1 Where applicable, review auditee’s previous quality audits to establish possible impact on the conduct of the current audit

1.2 Request relevant organisational documents from auditee, and review and check the adequacy of these documents

1.3 Amend reviewed documents, and determine and source any further documentation required

1.4 Resolve issues which arise with auditee and relevant parties

2 Participate in developing audit schedules

2.1 Access or prepare appropriate checklists/tools and audit related documentation

2.2 Confirm schedules and required resources with auditee before beginning auditing activities

2.3 Anticipate possible issues and outline strategies to address these issues, should they arise

2.4 Ensure preparation activities and documentation correspond to the audit plan

2.5 In consultation with auditing team, determine appropriate methods and techniques

2.6 Assist lead auditor in creating entry and exit meeting agendas

3 Gather and analyse information

3.1 Access a range of potential sources of information

3.2 Collect and make an initial assessment of sample documentation

3.3 Interview appropriate persons in relation to relevant documentation

3.4 Identify and report patterns, trends, interrelationships and areas of risk

3.5 Identify aspects of the audit that require the use of specialists and request appropriate assistance

4 Evaluate information

4.1 Evaluate information against prescribed benchmarks

4.2 Form a defensible opinion as to the meeting of these benchmarks by the auditee

4.3 Ensure opinions are formed from and supported by available information

5 Report findings

5.1 Formulate findings and prepare a corrective action report if discrepancies or non-compliances are detected

5.2 Examine results/findings against audit objectives and present to lead auditor

5.3 Report recommendations for improvements as applicable

6 Participate in exit meeting

6.1 Prepare for exit meeting

6.2 Ensure reporting arrangements are agreed upon and documented during the meeting

6.3 Ensure context and consequences of audit are explained, and follow-up is discussed

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.3, 2.1, 2.2, 2.4, 2.6, 3.1-3.5, 4.1, 4.3, 5.1, 5.2

• Identifies and interprets information from organisational documentation and workplace procedures

Writing

1.2, 1.3, 2.1, 2.2, 2.4, 2.6, 3.2-3.5, 4.1, 4.3, 5.1-5.3, 6.2

• Records or amends information and conveys details in accordance with audit objectives

Oral Communication

1.2, 1.4, 2.2, 2.5, 2.6, 3.3, 3.5, 5.2, 5.3, 6.2, 6.3

• Participates in spoken exchanges using structure and language to suit the audience
• Listens for required information and asks clarifying questions

Numeracy

2.5, 3.1, 3.2, 3.4, 4.1-4.3, 5.1, 5.2

• Uses a wide range of mathematical calculations to analyse and arrange numeric information

Navigate the world of work

1.1, 1.2

• Adheres to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

Interact with others

1.2, 1.4, 2.2, 2.5, 2.6, 3.3, 3.4, 3.5, 5.2, 5.3, 6.2, 6.3

• Collaborates and cooperates with others to achieve joint outcomes
• Selects and uses appropriate conventions and protocols when communicating with team members and other people in a range of work contexts

Get the work done

1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.4, 4.1-4.3, 6.1

• Organises, plans and prioritises workload with some sense of what can be achieved in a timeframe
• Systematically gathers, analyses and evaluates all relevant information to make decisions
• Recognises and addresses some problems within own scope, recognising when to seek the expertise of others

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBAUD402 Participate in a quality audit

BSBAUD402B Participate in a quality audit

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.