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Unit of competency details

BSBATSIC411 - Communicate with the community (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBATSIC411C - Communicate with the communityUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBFNG402 - Interact with Aboriginal and Torres Strait Islander organisation members and the communitySupersedes and is equivalent to BSBATSIC411 Communicate with the community. 24/Jan/2022

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
CUA40220 - Certificate IV in Community CultureCertificate IV in Community CultureCurrent
CUA40213 - Certificate IV in Community CultureCertificate IV in Community CultureSuperseded2-4 
CUA51020 - Diploma of Screen and MediaDiploma of Screen and MediaCurrent1-3 
SFI40119 - Certificate IV in AquacultureCertificate IV in AquacultureCurrent1-2 
CUA41215 - Certificate IV in Screen and MediaCertificate IV in Screen and MediaSuperseded
CUA41220 - Certificate IV in Screen and MediaCertificate IV in Screen and MediaCurrent1-2 
BSB41915 - Certificate IV in Business (Governance)Certificate IV in Business (Governance)Superseded1-4 
BSB40220 - Certificate IV in Aboriginal and Torres Strait Islander GovernanceCertificate IV in Aboriginal and Torres Strait Islander GovernanceSuperseded
CUA51015 - Diploma of Screen and MediaDiploma of Screen and MediaSuperseded1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  30/Jul/2015 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required for board members to work in partnership with the community, including other organisations, to meet community needs and involve people in the organisation and its activities.

It applies to individuals who need to communicate with the community in their role as a member of a board of governance of an Aboriginal and Torres Strait Islander organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Regulation, Licensing and Risk – ATSI Governance

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Collect information from the community

1.1 Convene a community forum

1.2 Use formal and informal community networks to share information

1.3 Encourage, respect and record community contributions

1.4 Follow organisational policies and procedures for confidential information

2 Provide information to the community about the organisation’s activities and board decisions

2.1 Provide information to the community about the organisation’s activities according to established protocols

2.2 Advise the community regularly of board decisions and the reasons behind them

3 Identify issues jointly with the community

3.1 Raise and discuss issues of importance with the community

3.2 Invite individuals and groups affected by issues to participate in community forums

3.3 Gather background information through relevant networks

4 Identify options with the community

4.1 Discuss and evaluate options for action with the community

4.2 Identify preferred options

4.3 Convey information on issues and preferred options to the board

4.4 Convey the board’s response to the community

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.4, 2.1, 3.3

  • Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

1.1-1.3, 2.1, 2.2, 4.3, 4.4

  • Uses clear, specific and industry-related terminology to complete and update workplace documentation

Oral Communication

1.1-1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 4.4

  • Uses active listening and questioning skills to confirm understanding for requirements
  • Participates in a range of verbal exchanges using appropriate tone, language and syntax to address relevant stakeholders and disseminate information

Navigate the world of work

1.4, 2.1

  • Understands the nature and purpose of own role and associated responsibilities and recognises and follows implicit and explicit organisational policies and procedures

Interact with others

1.1-1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 4.4

  • Recognises importance of building rapport to establish effective working relationships
  • Recognises importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how

Get the work done

1.1, 1.2, 3.3, 4.2

  • Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency and considering how to respond to input of others
  • May use online forums, blogs and social networking sites to connect with the community, following appropriate online etiquette
  • Actively contributes to group decision-making when required

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBATSIC411 Communicate with the community

BSBATSIC411C Communicate with the community

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • facilitate good communication channels with the community
  • present information in an appropriate format for the community.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline community consultation methods
  • explain the concept of community control of organisations and how it may impact communication requirements with the community
  • describe cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and how that can impact methods of communication with the community
  • explain effective communication strategies for sharing information with individuals and groups
  • identify geographic, social, economic and political contexts in which particular organisations operate and how these may impact communication methods
  • outline information gathering, analysis and presentation methods
  • identify organisational policies and procedures on communicating with community and maintaining confidentiality of information
  • list relevant protocols and cultural responsibilities when communicating with community.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk – ATSI governance field of work and include access to:

  • examples of issues considered by boards of governance, including community feedback
  • examples of relevant documents.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10