Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Collect information from the community

1.1 Convene a community forum

1.2 Use formal and informal community networks to share information

1.3 Encourage, respect and record community contributions

1.4 Follow organisational policies and procedures for confidential information

2 Provide information to the community about the organisation’s activities and board decisions

2.1 Provide information to the community about the organisation’s activities according to established protocols

2.2 Advise the community regularly of board decisions and the reasons behind them

3 Identify issues jointly with the community

3.1 Raise and discuss issues of importance with the community

3.2 Invite individuals and groups affected by issues to participate in community forums

3.3 Gather background information through relevant networks

4 Identify options with the community

4.1 Discuss and evaluate options for action with the community

4.2 Identify preferred options

4.3 Convey information on issues and preferred options to the board

4.4 Convey the board’s response to the community

Skill 

Performance 

Criteria 

Description 

Reading

1.4, 2.1, 3.3

• Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

1.1-1.3, 2.1, 2.2, 4.3, 4.4

• Uses clear, specific and industry-related terminology to complete and update workplace documentation

Oral Communication

1.1-1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 4.4

• Uses active listening and questioning skills to confirm understanding for requirements
• Participates in a range of verbal exchanges using appropriate tone, language and syntax to address relevant stakeholders and disseminate information

Navigate the world of work

1.4, 2.1

• Understands the nature and purpose of own role and associated responsibilities and recognises and follows implicit and explicit organisational policies and procedures

Interact with others

1.1-1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 4.4

• Recognises importance of building rapport to establish effective working relationships
• Recognises importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how

Get the work done

1.1, 1.2, 3.3, 4.2

• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency and considering how to respond to input of others
• May use online forums, blogs and social networking sites to connect with the community, following appropriate online etiquette
• Actively contributes to group decision-making when required

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBATSIC411 Communicate with the community

BSBATSIC411C Communicate with the community

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.