Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Prepare for meetings

1.1 Develop agenda in line with stated meeting purpose

1.2 Ensure style and structure of meeting are appropriate to its purpose

1.3 Identify meeting participants and notify them in accordance with organisational procedures

1.4 Confirm meeting arrangements in accordance with requirements of meeting

1.5 Despatch meeting papers to participants within designated timelines

2 Conduct meetings

2.1 Chair meetings in accordance with organisational requirements, agreed conventions for type of meeting and legal and ethical requirements

2.2 Conduct meetings to ensure they are focused, time efficient and achieve the required outcomes

2.3 Ensure meeting facilitation enables participation, discussion, problem-solving and resolution of issues

2.4 Brief minute-taker on method for recording meeting notes in accordance with organisational requirements and conventions for type of meeting

3 Follow up meetings

3.1 Check transcribed meeting notes to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with organisational procedures and meeting conventions

3.2 Distribute and store minutes and other follow-up documentation within designated timelines, and according to organisational requirements

3.3 Report outcomes of meetings as required, within designated timelines

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.4, 3.1, 3.2

• Identifies and interprets information from complex texts including legislation, organisational policies and procedures
• Compares final output with original notes to check for accuracy

Writing

1.1-1.5, 3.2, 3.3

• Addresses the context, purpose and audience when generating a range of texts
• Prepares complex texts from notes using appropriate structure, and accurate spelling, grammar and punctuation
• Records notes of meeting proceedings according to organisational requirements
• Edits and corrects own work to ensure accuracy

Oral Communication

2.1-2.4

• Participates in verbal exchanges using appropriate style, tone and vocabulary for audience, context and purpose
• Listens for specific information during meetings
• Asks questions and listens to responses to clarify understanding

Numeracy

1.4, 1.5, 3.2, 3.3

• Recognises and interprets numerical information related to timeframes and budgets

Navigate the world of work

1.3, 2.1, 2.4, 3.1, 3.2

• Recognises and responds to both explicit and implicit organisational procedures and protocols and legislative/regulatory requirements

Interact with others

1.3, 1.5, 2.3, 3.2

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Cooperates with others as part of familiar activities, playing an active role in facilitating group interaction

Get the work done

1.1, 1.3, 1.4, 1.5, 2.1, 2.2, 2.4, 3.1, 3.2, 3.3

• Applies formal processes when planning complex tasks, producing plans with logically sequenced steps, reflecting an awareness of time constraints
• Recognises and takes responsibility for addressing predictable problems in familiar work contexts

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBADM502 Manage meetings

BSBADM502B Manage meetings

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.