Unit of competency details

BSBADM502 - Manage meetings (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBADM502B - Manage meetingsUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-6.0 
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.0-4.0 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 2.0-3.1 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0-5.0 
HLT - HealthHealth 2.0-4.2 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
DEF - Defence Training PackageDefence Training Package 1.0-2.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.6 
CPP - Property Services Training PackageProperty Services Training Package 4.0-10.3 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
AVI - Aviation Training PackageAviation Training Package 3.0-6.0 

Qualifications that include this unit

TLI42415 - Certificate IV in Rail Safety ManagementCertificate IV in Rail Safety Management1-3 
TLI42315 - Certificate IV in Rail InfrastructureCertificate IV in Rail Infrastructure1-2 
SIT60316 - Advanced Diploma of Hospitality ManagementAdvanced Diploma of Hospitality Management
SIT60216 - Advanced Diploma of Event ManagementAdvanced Diploma of Event Management
SIT50416 - Diploma of Hospitality ManagementDiploma of Hospitality Management
SIT50316 - Diploma of Event ManagementDiploma of Event Management
SIT50216 - Diploma of Holiday Park and Resort ManagementDiploma of Holiday Park and Resort Management
SIT50116 - Diploma of Travel and Tourism ManagementDiploma of Travel and Tourism Management
SIS50319 - Diploma of SportDiploma of Sport
SIS50215 - Diploma of FitnessDiploma of Fitness
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Accredited courses that have this unit in the completion mapping


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Administration – General Administration

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Prepare for meetings

1.1 Develop agenda in line with stated meeting purpose

1.2 Ensure style and structure of meeting are appropriate to its purpose

1.3 Identify meeting participants and notify them in accordance with organisational procedures

1.4 Confirm meeting arrangements in accordance with requirements of meeting

1.5 Despatch meeting papers to participants within designated timelines

2 Conduct meetings

2.1 Chair meetings in accordance with organisational requirements, agreed conventions for type of meeting and legal and ethical requirements

2.2 Conduct meetings to ensure they are focused, time efficient and achieve the required outcomes

2.3 Ensure meeting facilitation enables participation, discussion, problem-solving and resolution of issues

2.4 Brief minute-taker on method for recording meeting notes in accordance with organisational requirements and conventions for type of meeting

3 Follow up meetings

3.1 Check transcribed meeting notes to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with organisational procedures and meeting conventions

3.2 Distribute and store minutes and other follow-up documentation within designated timelines, and according to organisational requirements

3.3 Report outcomes of meetings as required, within designated timelines

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1, 1.2, 1.4, 3.1, 3.2

  • Identifies and interprets information from complex texts including legislation, organisational policies and procedures
  • Compares final output with original notes to check for accuracy


1.1-1.5, 3.2, 3.3

  • Addresses the context, purpose and audience when generating a range of texts
  • Prepares complex texts from notes using appropriate structure, and accurate spelling, grammar and punctuation
  • Records notes of meeting proceedings according to organisational requirements
  • Edits and corrects own work to ensure accuracy

Oral Communication


  • Participates in verbal exchanges using appropriate style, tone and vocabulary for audience, context and purpose
  • Listens for specific information during meetings
  • Asks questions and listens to responses to clarify understanding


1.4, 1.5, 3.2, 3.3

  • Recognises and interprets numerical information related to timeframes and budgets

Navigate the world of work

1.3, 2.1, 2.4, 3.1, 3.2

  • Recognises and responds to both explicit and implicit organisational procedures and protocols and legislative/regulatory requirements

Interact with others

1.3, 1.5, 2.3, 3.2

  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
  • Cooperates with others as part of familiar activities, playing an active role in facilitating group interaction

Get the work done

1.1, 1.3, 1.4, 1.5, 2.1, 2.2, 2.4, 3.1, 3.2, 3.3

  • Applies formal processes when planning complex tasks, producing plans with logically sequenced steps, reflecting an awareness of time constraints
  • Recognises and takes responsibility for addressing predictable problems in familiar work contexts

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBADM502 Manage meetings

BSBADM502B Manage meetings

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • apply conventions and procedures for formal and informal meetings including:
  • developing and distributing agendas and papers
  • identifying and inviting meeting participants
  • organising and confirming meeting arrangements
  • running the meeting and following up
  • organise, take part in and chair a meeting
  • record and store meeting documentation
  • follow organisational policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline meeting terminology, structures, arrangements
  • outline responsibilities of the chairperson and explain group dynamics in relation to managing meetings
  • describe options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
  • identify the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

  • reference material in regard to meeting venues and technology, catering and transport suppliers
  • organisational policies and procedures for managing meetings
  • office supplies and equipment
  • computers and relevant software
  • case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10