Unit of competency details

BSBADM409A - Coordinate business resources (Release 2)


Usage recommendation:
Is superseded by and equivalent to BSBADM409 - Coordinate business resourcesUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
2 (this release) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.0-3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 10.0-14.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 6.0-9.0 
DEF - Defence Training PackageDefence Training Package 1.0-3.0 
DEF12 - Defence Training PackageDefence Training Package 2.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 2.0-2.2 
HLT07 - Health Training PackageHealth Training Package 5.1 
HLT - HealthHealth 1.0-1.3 
RGR08 - Racing Training PackageRacing Training Package 1.1-2.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
HLT43012 - Certificate IV in Dental AssistingCertificate IV in Dental Assisting
AUR50105 - Diploma of Automotive ManagementDiploma of Automotive Management1-2 
AUR40105 - Certificate IV in Automotive ManagementCertificate IV in Automotive Management1-2 
BSB50307 - Diploma of Customer ContactDiploma of Customer Contact
BSB40212 - Certificate IV in BusinessCertificate IV in Business1-2 
RGR40508 - Certificate IV in Racing Services (Racing Administration)Certificate IV in Racing Services (Racing Administration)2-3 
DEF42215 - Certificate IV in Explosive Ordnance Proof and ExperimentalCertificate IV in Explosive Ordnance Proof and Experimental
HLT50113 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health CareDiploma of Aboriginal and/or Torres Strait Islander Primary Health Care1-3 
SIS40410 - Certificate IV in Sport and RecreationCertificate IV in Sport and Recreation1-2 
HLT40213 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care PracticeCertificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice1-3 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  25/Jul/2008 
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Modification History



Release 2 

New release of this unit released with version 6 of BSB07 Business Services Training Package.

  • Inclusion of ‘environmental sustainability business practices and standards’ in the Range Statement

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

Application of the Unit

This unit applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Not applicable

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Determine resource requirements

1.1. Determine resource requirements  in accordance with business and operational plans, and organisational requirements 

1.2. Provide opportunities to individuals and workgroups to contribute to the identification of resource requirements

1.3. Ensure resource expenditure is realistic and makes efficient use of available budget resources

1.4. Present recommendations on resource requirements in the required format, style and structure using relevant business equipment and technology 

2. Acquire and allocate resources

2.1. Acquire physical resources and services in accordance with organisational requirements

2.2. Check resources to ensure quality and quantity, in line with service agreements

2.3. Allocate resources promptly to enable achievement of workgroup objectives

2.4. Ensure consultation with individuals and teams on allocation of resources is participative and is conducted using appropriate interpersonal skills 

3. Monitor and report on resource usage

3.1. Measure effectiveness of resource planning, and assess against actual costs, identified shortfalls and surpluses

3.2. Develop and implement methods of monitoring resource use to enable timely and accurate reporting against business and operational plans

3.3. Identify improvements in resource planning through consultation and feedback , and implement in accordance with organisational requirements

3.4. Maintain records  concerning equipment and resource purchases, in accordance with organisational requirements

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to request advice, to receive feedback and to work with a team
  • literacy skills to draft complex reports and to display logical information on resource usage
  • numeracy skills to interpret, compare and calculate resource usage costs
  • planning skills to schedule and track resource use and availability.

Required knowledge 

  • common equipment faults
  • functions of a range of business equipment
  • key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • environmental issues
  • occupational health and safety (OHS)
  • organisational policies, plans and procedures
  • record management processes and techniques related to maintenance schedules.

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • monitoring resource usage to determine resource needs
  • maintaining records of resource requirements
  • calculating costs and expenditures in relation to use and maintenance of business resources
  • knowledge of relevant legislation.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • examples of records relating to business resources.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of recommendations on resource requirements
  • review of records concerning equipment and resource purchases
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • oral or written questioning to assess knowledge of functions of a range of business equipment.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other general administration units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resource requirements  may include:

  • human resources
  • location/premises
  • OHS resources
  • plant/machinery
  • raw materials
  • refurbishment
  • staff amenities
  • stock and supplies
  • storage space
  • technological equipment/software
  • training materials

Organisational requirements  may include:

  • access and equity principles and practices
  • business and performance plans
  • defined resource parameters
  • ethical standards
  • goals, objectives, plans, systems and processes
  • legal and organisational policies, guidelines and requirements
  • management and accountability channels
  • manufacturers' and operational specifications
  • OHS policies, procedures and programs
  • environmental sustainability business practices and standards
  • quality and continuous improvement processes and standards
  • quality assurance and/or procedures manuals
  • reporting requirements
  • security and confidentiality requirements

Business equipment and technology  may include:

  • answering machine
  • binder
  • computer
  • fax machine
  • photocopier
  • printer
  • shredder
  • telephone

Appropriate interpersonal skills  may include:

  • clarity of language
  • consultation methods, techniques and protocols
  • seeking feedback from group members to confirm understanding
  • summarising and paraphrasing
  • using appropriate body language

Feedback  sources may include:

  • customer/client response data
  • employee data
  • equipment meter readings
  • financial forecasts
  • sales orders
  • suppliers' invoices

Records  may include:

  • computerised or manual
  • financial statements
  • invoices
  • maintenance schedules
  • order forms
  • petty cash forms
  • purchase orders
  • stock list and inventory control

Unit Sector(s)

Administration - General Administration