Unit of competency details

BSBADM311A - Maintain business resources (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBADM311 - Maintain business resourcesUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 10/Mar/2009

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.0-2.3 
LMF02 - Furnishing Training PackageFurnishing Training Package 6.0-8.1 
PSP12 - Public Sector Training PackagePublic Sector Training Package 1.0 
MSF - Furnishing Training PackageFurnishing Training Package 1.0-1.3 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0,4.0 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1-4.2 
FPI05 - Forest and Forest Products Training PackageForest and Forest Products Training Package 3.0 
CUS09 - MusicMusic 1.1-1.2 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
LMF31808 - Certificate III in Blinds and AwningsCertificate III in Blinds and AwningsSuperseded1-2 
CPP30211 - Certificate III in Property Services (Agency)Certificate III in Property Services (Agency)Superseded
SFI30111 - Certificate III in AquacultureCertificate III in AquacultureSuperseded1-5 
PSP30612 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Deleted
PSP30604 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Superseded1-2 
AUR30105 - Certificate III in Automotive AdministrationCertificate III in Automotive AdministrationSuperseded1-2 
SIS30510 - Certificate III in Sport and RecreationCertificate III in Sport and RecreationSuperseded1-2 
BSB30110 - Certificate III in BusinessCertificate III in BusinessSuperseded1-2 
BSB30612 - Certificate III in International TradeCertificate III in International TradeSuperseded
SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)Certificate III in Seafood Industry (Environmental Management Support)Deleted1-5 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their maintenance to provide technical advice and support to a team.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Advise on resource requirements

1.1. Calculate estimates of future and present business resource needs  in accordance with organisational requirements 

1.2. Ensure advice is clear, concise and relevant to achievement of organisational requirements

1.3. Provide information on the most economical and effective choice of equipment, materials and suppliers

1.4. Identify resource shortages and possible impact on operations

2. Monitor resource usage and maintenance

2.1. Ensure resource handling is in accordance with established organisational requirements including occupational health and safety requirements 

2.2. Use business technology  to monitor and identify the effective use of resources

2.3. Use consultation with individuals and teams to facilitate effective decision making on the appropriate allocation of resources

2.4. Identify and adhere to relevant policies regarding resource use  in the performance of operational tasks

2.5. Routinely monitor and compare resource usage with estimated requirements in budget plans

3. Acquire resources

3.1. Ensure acquisition and storage of resources is in accordance with organisational requirements, is cost effective and consistent with organisational timelines

3.2. Acquire resources within available time lines to meet identified requirements

3.3. Review resource acquisition processes  to identify improvements in future resource acquisitions

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • literacy skills to read and understand organisation's policies and procedures; to write simple instructions for a particular routine task
  • evaluation skills to diagnose faults and to monitor resource usage
  • problem-solving skills to determine appropriate fault repair actions
  • numeracy skills to calculate resource expenditure
  • technology skills to select and use technology appropriate to a task.

Required knowledge 

  • key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • occupational health and safety (OHS)
  • organisational resource acquisition policies, plans and procedures
  • functions of a range of business equipment
  • organisational procedures for record keeping/filing systems, security and safe recording practices.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • collecting and recording data on resource use
  • observing resource use over defined and operational timeframes
  • carrying out routine maintenance
  • knowledge of organisational resource acquisition policies, plans and procedures.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of documentation estimating future and present business resource needs
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • oral or written questioning to assess knowledge of equipment maintenance procedures
  • review of information provided on the most economical and effective choice of equipment, materials and suppliers
  • evaluation of documentation reviewing resource acquisition processes.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other general administration units.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business resources  may include:

  • equipment
  • facilities
  • human resources
  • raw materials
  • software
  • stock and supplies

Organisational requirements  may include:

  • access and equity principles and practice
  • business and performance plans
  • defined resource parameters
  • ethical standards
  • goals, objectives, plans, systems and processes
  • legal and organisational policies, guidelines and requirements
  • management and accountability channels
  • manufacturer's and operational specifications
  • OHS policies, procedures and programs
  • quality and continuous improvement processes and standards
  • quality assurance and/or procedures manuals
  • security and confidentiality requirements

Occupational heath and safety requirements  may include:

  • decision making delegations
  • equipment use
  • first aid kit
  • medical attention
  • reporting requirements
  • site access

Business technology  may include:

  • computer applications
  • computers
  • modems
  • personal schedules
  • photocopiers

Policies regarding resource use  may include:

  • budgeting limits
  • ordering procedures
  • purchasing authorities
  • recruitment and personnel
  • time management
  • transport/travel policies

Resource acquisition processes  may include:

  • contracted supplier ordering
  • internal approvals
  • non-tendered processes
  • periodic forecasts
  • tendered processes

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Administration - General Administration

Co-requisite units

Co-requisite units