Unit of competency details

BSBADM311 - Maintain business resources (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to BSBADM311A - Maintain business resourcesUpdated to meet Standards for Training Packages 24/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-3.0 
MSF - Furnishing Training PackageFurnishing Training Package 2.0-4.0 
HLT - HealthHealth 2.0-4.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-3.0,4.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-3.0,4.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-1.2,2.0-3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIS30115 - Certificate III in Sport and RecreationCertificate III in Sport and Recreation 
MSF30913 - Certificate III in Blinds, Awnings, Security Screens and GrillesCertificate III in Blinds, Awnings, Security Screens and Grilles 2-5 
HLT55118 - Diploma of Dental TechnologyDiploma of Dental Technology 
HLT55115 - Diploma of Dental TechnologyDiploma of Dental Technology 
HLT47815 - Certificate IV in Optical DispensingCertificate IV in Optical Dispensing 
HLT37015 - Certificate III in Sterilisation ServicesCertificate III in Sterilisation Services 
HLT35115 - Certificate III in Dental Laboratory AssistingCertificate III in Dental Laboratory Assisting 
FWP30516 - Certificate III in Timber Manufactured ProductsCertificate III in Timber Manufactured Products 1-2 
FNS30615 - Certificate III in Insurance BrokingCertificate III in Insurance Broking 1-2 
CUA31115 - Certificate III in Visual ArtsCertificate III in Visual Arts 1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Administration General Administration

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Advise on resource requirements

1.1 Calculate estimates of future and present business resource needs in accordance with organisational requirements

1.2 Ensure advice is clear, concise and relevant to achieve organisational requirements

1.3 Provide information on the most economical and effective choice of equipment, materials and suppliers

1.4 Identify resource shortages and possible impact on operations

2 Monitor resource usage and maintenance

2.1 Ensure resource handling is in accordance with established organisational requirements including occupational health and safety requirements

2.2 Use business technology to monitor and identify the effective use of resources

2.3 Use consultation with individuals and teams to facilitate effective decision-making on the appropriate allocation of resources

2.4 Identify and adhere to relevant policies regarding resource use in the performance of operational tasks

2.5 Routinely monitor and compare resource usage with estimated requirements in budget plans

3 Acquire resources

3.1 Ensure acquisition and storage of resources is in accordance with organisational requirements, is cost effective, and consistent with organisational timelines

3.2 Acquire resources within available timelines to meet identified requirements

3.3 Review resource acquisition processes to identify improvements in future resource acquisitions

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1, 1.4, 2.4, 2.5, 3.3

  • Identifies and interprets information from a range of sources, including organisational policies and procedures


1.1, 1.3, 2.2, 2.5, 3.3

  • Uses clear and succinct language and appropriate layout to provide information, advice and support materials

Oral Communication

1.2, 1.3, 2.3

  • Presents information or advice choosing language appropriate to the context and needs of the audience
  • Uses active listening and questioning to confirm understanding


1.1, 1.3, 1.4, 2.2, 2.4, 2.5, 3.1-3.3

  • Selects and uses appropriate tools to aid with estimation and other resource assessment requirements
  • Uses a combination of mainly informal and some formal written mathematical equations to represent the outcomes of the resource allocation process

Navigate the world of work

1.1, 1.2, 2.1, 2.4, 3.1, 3.2

  • Takes some personal responsibility for adherence to organisational procedures and protocols

Interact with others


  • Uses collaborative techniques to engage personnel in consultations and negotiations

Get the work done

1.1, 1.3, 1.4, 2.2, 2.5, 3.3

  • Plans a range of routine tasks and required resources, accepting goals and aiming to achieve them within allocated timeframes
  • Recognises and takes responsibility for addressing predictable problems in familiar work contexts
  • Follows routine procedures for using digital technology to enter, store and retrieve information directly relevant to role
  • Understands the purpose and some specific functions of some common digital tools used in work contexts
  • Evaluates effectiveness of decisions in terms of how well they met stated goals

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBADM311 Maintain business resources

BSBADM311A Maintain business resources

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • collect and record data on resource use
  • observe resource use over defined and operational timeframes
  • perform routine resource maintenance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • list the key provisions of relevant legislation
  • identify the organisational resource acquisition policies, plans and procedures
  • identify the organisational procedures for record keeping/filing systems, security and safe recording practices.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to office equipment and resources.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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