Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish schedule requirements

1.1 Identify organisational requirements and protocols for diaries and staff planning tools

1.2 Identify organisational procedures for different types of appointments

1.3 Determine personal requirements for diary and schedule items for individual personnel

1.4 Establish appointment priorities and clarify in discussion with individual personnel

2 Manage schedules

2.1 Identify recurring appointments and deadlines, and schedule these in accordance with individual and organisational requirements

2.2 Establish availability of attendees, and schedule new appointments in accordance with required timelines and diary commitments

2.3 Negotiate alternative arrangements and confirm when established appointments are changed

2.4 Record appointments and manage schedules in accordance with organisational policy and procedures

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.3, 2.1, 2.2, 2.4

• Interprets textual information from a range of sources and identifies relevant information

Writing

2.1-2.4

• Uses clear and succinct language to complete and update workplace documentation

Oral Communication

1.1, 1.3, 1.4, 2.3

• Participates effectively in spoken interactions using listening and questioning techniques to confirm and clarify understanding

Numeracy

2.1, 2.2

• Makes time estimations and checks logistics when scheduling appointments

Navigate the world of work

1.1, 1.2, 2.1, 2.4

• Recognises and responds to explicit and implicit organisational procedures and protocols

Interact with others

1.3, 1.4, 2.3

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Collaborates and negotiates with others to achieve agreeable outcomes

Get the work done

1.1, 1.3, 1.4, 2.1, 2.2, 2.4

• Plans a range of routine tasks accepting goals and aiming to achieve them according to predetermined deadlines
• Follows routine procedures for using digital technology to enter, store and retrieve information directly relevant to role
• Takes responsibility for routine low-impact decisions within familiar situations

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBADM307 Organise schedules

BSBADM307B Organise schedules

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.