Training package details

BSB - Business Services Training Package (Release 3.0)

Summary

Releases:
ReleaseStatusRelease dateApproval process
3.0 (this release)Current 27/Sep/2018Endorsement date: 05/Jun/2018
(View details for release 2.0) Replaced14/Jan/2016 Endorsement date: 12/Oct/2015
(View details for release 1.2) Replaced19/Jun/2015 Minor upgrade (Approval date: 19/Jun/2015)
(View details for release 1.1) Replaced09/Apr/2015 Minor upgrade (Approval date: 09/Apr/2015)
(View details for release 1.0) Replaced25/Mar/2015 Endorsement date: 06/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSB07 - Business Services Training Package 25/Mar/2015


Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
PwC’s Skills for Australia 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 BSB10115 - Certificate I in BusinessCertificate I in Business Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 BSB20215 - Certificate II in Customer EngagementCertificate II in Customer Engagement Current
 BSB20115 - Certificate II in BusinessCertificate II in Business Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 BSB30315 - Certificate III in Micro Business OperationsCertificate III in Micro Business Operations Current
 BSB30215 - Certificate III in Customer EngagementCertificate III in Customer Engagement Current
 BSB31115 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical) Current
 BSB30515 - Certificate III in Business Administration (International Education)Certificate III in Business Administration (International Education) Current
 BSB30715 - Certificate III in Work Health and SafetyCertificate III in Work Health and Safety Current
 BSB30615 - Certificate III in International TradeCertificate III in International Trade Current
 BSB30415 - Certificate III in Business AdministrationCertificate III in Business Administration Current
 BSB30115 - Certificate III in BusinessCertificate III in Business Current
 BSB31015 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal) Current
 BSB30915 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education) Current
 BSB31215 - Certificate III in Library and Information ServicesCertificate III in Library and Information Services Current
 BSB30815 - Certificate III in RecordkeepingCertificate III in Recordkeeping Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 BSB40515 - Certificate IV in Business AdministrationCertificate IV in Business Administration Current
 BSB40315 - Certificate IV in Customer EngagementCertificate IV in Customer Engagement Current
 BSB41115 - Certificate IV in International TradeCertificate IV in International Trade Current
 BSB41915 - Certificate IV in Business (Governance)Certificate IV in Business (Governance) Current
 BSB40215 - Certificate IV in BusinessCertificate IV in Business Current
 BSB40715 - Certificate IV in FranchisingCertificate IV in Franchising Current
 BSB42315 - Certificate IV in Environmental Management and SustainabilityCertificate IV in Environmental Management and Sustainability Current
 BSB41515 - Certificate IV in Project Management PracticeCertificate IV in Project Management Practice Current
 BSB41415 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and Safety Current
 BSB40915 - Certificate IV in GovernanceCertificate IV in Governance Current
 BSB41015 - Certificate IV in Human ResourcesCertificate IV in Human Resources Current
 BSB40615 - Certificate IV in Business SalesCertificate IV in Business Sales Current
 BSB42115 - Certificate IV in Library and Information ServicesCertificate IV in Library and Information Services Current
 BSB42518 - Certificate IV in Small Business ManagementCertificate IV in Small Business Management Current
 BSB41715 - Certificate IV in RecordkeepingCertificate IV in Recordkeeping Current
 BSB42015 - Certificate IV in Leadership and ManagementCertificate IV in Leadership and Management Current
 BSB42415 - Certificate IV in Marketing and CommunicationCertificate IV in Marketing and Communication Current
 BSB42215 - Certificate IV in Legal ServicesCertificate IV in Legal Services Current
 BSB42618 - Certificate IV in New Small BusinessCertificate IV in New Small Business Current
 BSB41618 - Certificate IV in Business (Procurement)Certificate IV in Business (Procurement) Current

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 BSB50415 - Diploma of Business AdministrationDiploma of Business Administration Current
 BSB50815 - Diploma of International BusinessDiploma of International Business Current
 BSB50618 - Diploma of Human Resources ManagementDiploma of Human Resources Management Current
 BSB50715 - Diploma of Business (Governance)Diploma of Business (Governance) Current
 BSB52415 - Diploma of Marketing and CommunicationDiploma of Marketing and Communication Current
 BSB51415 - Diploma of Project ManagementDiploma of Project Management Current
 BSB52015 - Diploma of ConveyancingDiploma of Conveyancing Current
 BSB51615 - Diploma of Quality AuditingDiploma of Quality Auditing Current
 BSB52115 - Diploma of Library and Information ServicesDiploma of Library and Information Services Current
 BSB51518 - Diploma of Business (Procurement)Diploma of Business (Procurement) Current
 BSB51918 - Diploma of Leadership and ManagementDiploma of Leadership and Management Current
 BSB50215 - Diploma of BusinessDiploma of Business Current
 BSB52215 - Diploma of Legal ServicesDiploma of Legal Services Current
 BSB51715 - Diploma of RecordkeepingDiploma of Recordkeeping Current
 BSB51315 - Diploma of Work Health and SafetyDiploma of Work Health and Safety Current
 BSB52318 - Diploma of GovernanceDiploma of Governance Current
 BSB50315 - Diploma of Customer EngagementDiploma of Customer Engagement Current
 BSB50515 - Diploma of FranchisingDiploma of Franchising Current

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 BSB60915 - Advanced Diploma of Management (Human Resources)Advanced Diploma of Management (Human Resources) Current
 BSB61315 - Advanced Diploma of Marketing and CommunicationAdvanced Diploma of Marketing and Communication Current
 BSB60615 - Advanced Diploma of Work Health and SafetyAdvanced Diploma of Work Health and Safety Current
 BSB61218 - Advanced Diploma of Program ManagementAdvanced Diploma of Program Management Current
 BSB60815 - Advanced Diploma of RecordkeepingAdvanced Diploma of Recordkeeping Current
 BSB61115 - Advanced Diploma of ConveyancingAdvanced Diploma of Conveyancing Current
 BSB60215 - Advanced Diploma of BusinessAdvanced Diploma of Business Current
 BSB61015 - Advanced Diploma of Leadership and ManagementAdvanced Diploma of Leadership and Management Current

Toggle visibility of information in grouping for 'Qualification Level: Graduate Certificate'Qualification Level: Graduate Certificate

 BSB80515 - Graduate Certificate in Management (Learning)Graduate Certificate in Management (Learning) Current
 BSB80315 - Graduate Certificate in Leadership DiversityGraduate Certificate in Leadership Diversity Current

Toggle visibility of information in grouping for 'Qualification Level: Graduate Diploma'Qualification Level: Graduate Diploma

 BSB80215 - Graduate Diploma of Strategic LeadershipGraduate Diploma of Strategic Leadership Current
 BSB80415 - Graduate Diploma of Portfolio ManagementGraduate Diploma of Portfolio Management Current
 BSB80615 - Graduate Diploma of Management (Learning)Graduate Diploma of Management (Learning) Current

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleSort Table listing the training package skill sets by the Title columnUsageReleaseSort Table listing the training package skill sets by the Release column
BSBSS00069 - Archive and Keep Records Skill SetArchive and Keep Records Skill Set Current
BSBSS00033 - Aspiring Supervisor Skill SetAspiring Supervisor Skill Set Current
BSBSS00034 - Basic Customer Engagement Skill SetBasic Customer Engagement Skill Set Current
BSBSS00086 - Campaign Management Skill SetCampaign Management Skill Set Current
BSBSS00070 - Cataloguing Skill SetCataloguing Skill Set Current
BSBSS00061 - Cloud Computing and Digital Skills for Business Skill SetCloud Computing and Digital Skills for Business Skill Set Current
BSBSS00076 - Conduct Community Liaison to Promote Association Skill SetConduct Community Liaison to Promote Association Skill Set Current
BSBSS00075 - Coordinate Committee Activity Skill SetCoordinate Committee Activity Skill Set Current
BSBSS00035 - Copyright Skill SetCopyright Skill Set Current
BSBSS00078 - Creative Communication Skill SetCreative Communication Skill Set Current
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleSort Table listing the units of competency related to this training package. by the Title columnUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
BSBADM101 - Use business equipment and resourcesUse business equipment and resources Current
BSBADM301 - Produce texts from shorthand notesProduce texts from shorthand notes Current
BSBADM302 - Produce texts from notesProduce texts from notes Current
BSBADM303 - Produce texts from audio transcriptionProduce texts from audio transcription Current
BSBADM307 - Organise schedulesOrganise schedules Current
BSBADM311 - Maintain business resourcesMaintain business resources Current
BSBADM401 - Produce complex texts from shorthand notesProduce complex texts from shorthand notes Current
BSBADM405 - Organise meetingsOrganise meetings Current
BSBADM406 - Organise business travelOrganise business travel Current
BSBADM407 - Administer projectsAdminister projects Current
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Imported units of competency

CodeTitleSort Table listing Imported units of competency by the Title columnUsageReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
AHCBUS607 - Implement a monitoring, evaluation and reporting programImplement a monitoring, evaluation and reporting program CurrentAHC - Agriculture, Horticulture and Conservation and Land Management Training Package
AHCSAW302 - Implement erosion and sediment control measuresImplement erosion and sediment control measures CurrentAHC - Agriculture, Horticulture and Conservation and Land Management Training Package
CHCADV001 - Facilitate the interests and rights of clientsFacilitate the interests and rights of clients CurrentCHC - Community Services
CHCCCS007 - Develop and implement service programsDevelop and implement service programs CurrentCHC - Community Services
CHCDIV001 - Work with diverse peopleWork with diverse people CurrentCHC - Community Services
CHCINM001 - Meet statutory and organisation information requirementsMeet statutory and organisation information requirements CurrentCHC - Community Services
CHCLLN001 - Respond to client language, literacy and numeracy needsRespond to client language, literacy and numeracy needs CurrentCHC - Community Services
CHCPRP001 - Develop and maintain networks and collaborative partnershipsDevelop and maintain networks and collaborative partnerships CurrentCHC - Community Services
CHCVOL003 - Recruit, induct and support volunteersRecruit, induct and support volunteers CurrentCHC - Community Services
CPCCWHS1001 - Prepare to work safely in the construction industryPrepare to work safely in the construction industry CurrentCPC - Construction, Plumbing and Services Training Package
CPPDSM4047 - Implement and monitor procurement processImplement and monitor procurement process CurrentCPP - Property Services Training Package
CPPWMT3044A - Identify wastes and hazardsIdentify wastes and hazards CurrentCPP07 - Property Services Training Package
CUAATS301 - Work effectively in the Aboriginal and Torres Strait Islander visual arts industryWork effectively in the Aboriginal and Torres Strait Islander visual arts industry CurrentCUA - Creative Arts and Culture Training Package
CUAATS504 - Work with Aboriginal and Torres Strait Islander cultural materialWork with Aboriginal and Torres Strait Islander cultural material CurrentCUA - Creative Arts and Culture Training Package
CUACNM301 - Move and store collection materialMove and store collection material CurrentCUA - Creative Arts and Culture Training Package
CUACNM401 - Assess the significance of collection objectsAssess the significance of collection objects CurrentCUA - Creative Arts and Culture Training Package
CUACNM402 - Prepare display mounts for collection materialPrepare display mounts for collection material CurrentCUA - Creative Arts and Culture Training Package
CUACNM403 - Work with cultural materialWork with cultural material CurrentCUA - Creative Arts and Culture Training Package
CUACNM501 - Assess the significance of collectionsAssess the significance of collections CurrentCUA - Creative Arts and Culture Training Package
CUACNM601 - Manage collection maintenance and preservation proceduresManage collection maintenance and preservation procedures CurrentCUA - Creative Arts and Culture Training Package
CUADIG303 - Produce and prepare photo imagesProduce and prepare photo images CurrentCUA - Creative Arts and Culture Training Package
CUAEVP201 - Assist with the staging of public activities and eventsAssist with the staging of public activities and events CurrentCUA - Creative Arts and Culture Training Package
CUAEVP401 - Present information on activities, events and public programsPresent information on activities, events and public programs CurrentCUA - Creative Arts and Culture Training Package
CUAEVP402 - Design and develop interpretive displaysDesign and develop interpretive displays CurrentCUA - Creative Arts and Culture Training Package
CUAEVP403 - Install and dismantle exhibition elementsInstall and dismantle exhibition elements CurrentCUA - Creative Arts and Culture Training Package
CUAEVP501 - Coordinate the installation and dismantling of exhibitionsCoordinate the installation and dismantling of exhibitions CurrentCUA - Creative Arts and Culture Training Package
CUAEVP502 - Develop and implement exhibition interpretive strategiesDevelop and implement exhibition interpretive strategies CurrentCUA - Creative Arts and Culture Training Package
CUAFIM401 - Obtain revenue to support operationsObtain revenue to support operations CurrentCUA - Creative Arts and Culture Training Package
CUAIND202 - Develop and apply knowledge of information and cultural services organisationsDevelop and apply knowledge of information and cultural services organisations CurrentCUA - Creative Arts and Culture Training Package
CUAIND301 - Work effectively in the creative arts industryWork effectively in the creative arts industry CurrentCUA - Creative Arts and Culture Training Package
CUAPRE401 - Implement preventive conservation activitiesImplement preventive conservation activities CurrentCUA - Creative Arts and Culture Training Package
CUAWRT401 - Edit textsEdit texts CurrentCUA - Creative Arts and Culture Training Package
CUAWRT402 - Write extended storiesWrite extended stories CurrentCUA - Creative Arts and Culture Training Package
FNSACC311 - Process financial transactions and extract interim reportsProcess financial transactions and extract interim reports CurrentFNS - Financial Services Training Package
FNSACC413 - Make decisions in a legal contextMake decisions in a legal context CurrentFNS - Financial Services Training Package
FNSACC416 - Set up and operate a computerised accounting systemSet up and operate a computerised accounting system CurrentFNS - Financial Services Training Package
FNSCMP501 - Comply with financial services legislationComply with financial services legislation CurrentFNS - Financial Services Training Package
FNSCUS501 - Develop and nurture relationships with clients, other professionals and third party referrersDevelop and nurture relationships with clients, other professionals and third party referrers CurrentFNS - Financial Services Training Package
FNSFLT201 - Develop and use a personal budgetDevelop and use a personal budget CurrentFNS - Financial Services Training Package
FNSFLT203 - Develop knowledge of debt and consumer creditDevelop knowledge of debt and consumer credit CurrentFNS - Financial Services Training Package
FNSINC401 - Apply principles of professional practice to work in the financial services industryApply principles of professional practice to work in the financial services industry CurrentFNS - Financial Services Training Package
FNSORG501 - Develop and manage a budgetDevelop and manage a budget CurrentFNS - Financial Services Training Package
FNSORG601 - Negotiate to achieve goals and manage disputesNegotiate to achieve goals and manage disputes CurrentFNS - Financial Services Training Package
FNSORG602 - Develop and manage financial systemsDevelop and manage financial systems CurrentFNS - Financial Services Training Package
FNSPIM412 - Participate in formal communication processesParticipate in formal communication processes CurrentFNS - Financial Services Training Package
FNSPRM601 - Establish, supervise and monitor practice systems to conform with legislation and regulationsEstablish, supervise and monitor practice systems to conform with legislation and regulations CurrentFNS - Financial Services Training Package
FNSPRM602 - Improve the practiceImprove the practice CurrentFNS - Financial Services Training Package
FNSPRM603 - Grow the practiceGrow the practice CurrentFNS - Financial Services Training Package
FNSSAM301 - Identify opportunities for cross-selling products and servicesIdentify opportunities for cross-selling products and services CurrentFNS - Financial Services Training Package
FNSSAM402 - Implement a sales planImplement a sales plan CurrentFNS - Financial Services Training Package
HLTAID003 - Provide first aidProvide first aid CurrentHLT - Health
HLTAID005 - Provide first aid in remote situationsProvide first aid in remote situations CurrentHLT - Health
ICPDMT321 - Capture a digital imageCapture a digital image CurrentICP - Printing and Graphic Arts
ICPDMT322 - Edit a digital imageEdit a digital image CurrentICP - Printing and Graphic Arts
ICPPRN386 - Troubleshoot digital mediaTroubleshoot digital media CurrentICP - Printing and Graphic Arts
ICPPRP322 - Digitise images for reproductionDigitise images for reproduction CurrentICP - Printing and Graphic Arts
ICPPRP397 - Transfer digital filesTransfer digital files CurrentICP - Printing and Graphic Arts
ICPPRP422 - Digitise complex images for reproductionDigitise complex images for reproduction CurrentICP - Printing and Graphic Arts
ICTGAM504 - Manage interactive media productionManage interactive media production CurrentICT - Information and Communications Technology
ICTICT103 - Use, communicate and search securely on the internetUse, communicate and search securely on the internet CurrentICT - Information and Communications Technology
ICTICT104 - Use digital devicesUse digital devices CurrentICT - Information and Communications Technology
ICTICT203 - Operate application software packagesOperate application software packages CurrentICT - Information and Communications Technology
ICTICT204 - Operate a digital media technology packageOperate a digital media technology package CurrentICT - Information and Communications Technology
ICTICT209 - Interact with ICT clientsInteract with ICT clients CurrentICT - Information and Communications Technology
ICTICT308 - Use advanced features of computer applicationsUse advanced features of computer applications CurrentICT - Information and Communications Technology
ICTICT511 - Match ICT needs with the strategic direction of the enterpriseMatch ICT needs with the strategic direction of the enterprise CurrentICT - Information and Communications Technology
ICTICT515 - Verify client business requirementsVerify client business requirements CurrentICT - Information and Communications Technology
ICTICT602 - Develop contracts and manage contracted performanceDevelop contracts and manage contracted performance CurrentICT - Information and Communications Technology
ICTICT606 - Develop communities of practiceDevelop communities of practice CurrentICT - Information and Communications Technology
ICTSAS204 - Record client support requirementsRecord client support requirements CurrentICT - Information and Communications Technology
ICTSAS305 - Provide ICT advice to clientsProvide ICT advice to clients CurrentICT - Information and Communications Technology
ICTSAS410 - Identify and resolve client ICT problemsIdentify and resolve client ICT problems CurrentICT - Information and Communications Technology
ICTWEB201 - Use social media tools for collaboration and engagementUse social media tools for collaboration and engagement CurrentICT - Information and Communications Technology
ICTWEB417 - Integrate social web technologiesIntegrate social web technologies CurrentICT - Information and Communications Technology
ICTWEB418 - Use development software and ICT tools to build a basic websiteUse development software and ICT tools to build a basic website CurrentICT - Information and Communications Technology
ICTWEB420 - Write content for web pagesWrite content for web pages CurrentICT - Information and Communications Technology
MSMENV472 - Implement and monitor environmentally sustainable work practicesImplement and monitor environmentally sustainable work practices CurrentMSM - Manufacturing Training Package
MSS015002 - Develop strategies for more sustainable use of resourcesDevelop strategies for more sustainable use of resources SupersededMSS - Sustainability
PSPETH001 - Uphold the values and principles of public serviceUphold the values and principles of public service CurrentPSP - Public Sector Training Package
PSPETH002 - Uphold and support the values and principles of public serviceUphold and support the values and principles of public service CurrentPSP - Public Sector Training Package
PSPETH003 - Promote the values and ethos of public servicePromote the values and ethos of public service CurrentPSP - Public Sector Training Package
PSPGEN021 - Contribute to conflict managementContribute to conflict management CurrentPSP - Public Sector Training Package
PSPGEN028 - Provide a quotationProvide a quotation CurrentPSP - Public Sector Training Package
PSPGEN039 - Develop internal and external networksDevelop internal and external networks CurrentPSP - Public Sector Training Package
PSPGEN043 - Apply government processesApply government processes CurrentPSP - Public Sector Training Package
PSPGEN049 - Undertake negotiationsUndertake negotiations CurrentPSP - Public Sector Training Package
PSPGEN067 - Establish and maintain strategic networksEstablish and maintain strategic networks CurrentPSP - Public Sector Training Package
PSPLEG001 - Comply with legislation in the public sectorComply with legislation in the public sector CurrentPSP - Public Sector Training Package
PSPMGT006 - Develop a business caseDevelop a business case CurrentPSP - Public Sector Training Package
PSPMGT012 - Facilitate knowledge managementFacilitate knowledge management CurrentPSP - Public Sector Training Package
PSPPCM006 - Select providers and develop contractsSelect providers and develop contracts CurrentPSP - Public Sector Training Package
PSPPCM007 - Manage contractsManage contracts CurrentPSP - Public Sector Training Package
PSPPCM008 - Manage contract performanceManage contract performance CurrentPSP - Public Sector Training Package
PSPPCM009 - Finalise contractsFinalise contracts CurrentPSP - Public Sector Training Package
PSPPCM010 - Manage procurement riskManage procurement risk CurrentPSP - Public Sector Training Package
PSPPCM011 - Plan to manage a contractPlan to manage a contract CurrentPSP - Public Sector Training Package
PSPPCM012 - Plan for procurement outcomesPlan for procurement outcomes CurrentPSP - Public Sector Training Package
PSPPCM013 - Make procurement decisionsMake procurement decisions CurrentPSP - Public Sector Training Package
PSPPCM015 - Conduct and manage coordinated procurementConduct and manage coordinated procurement CurrentPSP - Public Sector Training Package
PSPPCM016 - Plan and implement strategic sourcingPlan and implement strategic sourcing CurrentPSP - Public Sector Training Package
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Training component details
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