Qualification details

BSB41807 - Certificate IV in Unionism and Industrial Relations (Release 4)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from BSB07 Business Services Training Package24/Mar/2015

Release Status:
ReleaseRelease date
4 (this release) 18/Mar/2013
(View details for release 3) 18/Dec/2012
(View details for release 2) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM409A - Coordinate business resourcesCoordinate business resources Elective
BSBCMM401A - Make a presentationMake a presentation Elective
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies Elective
BSBCUS402B - Address customer needsAddress customer needs Elective
BSBFIA402A - Report on financial activityReport on financial activity Elective
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environment Elective
BSBITS401B - Maintain business technologyMaintain business technology Elective
BSBITU401A - Design and develop complex text documentsDesign and develop complex text documents Elective
BSBLED401A - Develop teams and individualsDevelop teams and individuals Elective
BSBMKG413A - Promote products and servicesPromote products and services Elective
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SchemeCodeClassification value
ANZSCO Identifier 223113 Workplace Relations Adviser 
ASCO (occupation type) Identifier 2291-15 Industrial Relations Officer 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Industrial Relations 
Taxonomy - Occupation N/A Workplace Union Representative,Union Organiser 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 223113 Workplace Relations Adviser 03/Sep/2008 
ASCO (occupation type) Identifier 2291-15 Industrial Relations Officer 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 10/Mar/2009 
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Modification History



Release 4

This version first released with BSB07 Business Services Training Package Version 8.0.

Elective unit BSBPMG510A replaced with BSBPMG522A.

Release 3

New release of this Qualification with BSB07 Business Services Training Package version 7.0.

BSBOHS elective unit updated with the BSBWHS unit and imported elective units updated with the most current equivalent.

Release 2

New release of this Qualification with BSB07 Business Services Training Package version 6.0.

Outdated advice removed.

Unit codes updated:

  • BSBCUS401A now BSBCUS401B
  • BSBCUS402A now BSBCUS402B
  • BSBITS401A now BSBITS401B

Release 1

Initial release of this Qualification.


This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in unionism and industrial relations in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job  roles 

  • Union Organiser
  • Workplace Union Representative.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

  • BSB30112 Certificate III in Business or other relevant qualification/s


  • with vocational experience in assisting workplace union representatives conduct unionism activities but without formal unionism qualifications.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Administrative Officer
  • Clerk
  • Customer Service Advisor
  • Legal Secretary
  • Medical Secretary
  • Personal Assistant
  • Small Business Assistant
  • Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

  • BSB51807 Diploma of Unionism and Industrial Relations.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • communicating effectively with workers to encourage them to join the union, and to become involved in union activities and activism
  • negotiating with employers and employees during the bargaining process
  • providing advice to union members consistent with their literacy abilities


  • developing networks of people from diverse backgrounds to promote equality of opportunity and fair treatment
  • working within a team to identify opportunities to empower members


  • predicting opposing arguments in a case before a tribunal and preparing key points to address them
  • solving workplace issues and problems individually or in teams

Initiative and enterprise

  • finding new ways of enabling others to shift their attitudes
  • presenting a range of options to resolve issues between members and employers
  • thinking laterally about problems to find new solutions

Planning and organising

  • planning and organising contact and discussions with workers to promote unionism
  • preparing and presenting unfair dismissal cases before a tribunal


  • being self aware to ensure all members are treated fairly
  • modelling behaviour that supports the values of unionism and thereby encouraging confidence and belief in unionism as a way of improving workers’ lives


  • advising members and representatives on strategies to implement union policies
  • reflecting on the success of negotiating tactics and strategies when representing a member or members before a tribunal


  • using computers and software to source information from the internet to research information relevant to a case before a tribunal
  • using office technology to access, record and document information about negotiations or tribunal hearings

Packaging Rules

Total number of units = 10 

3 core units plus 

7 elective units 

2 elective units  must be selected from the Group A  units listed below.

At least 3 elective units  must be selected from the remaining Group A  units or the Group B  units listed below.

The remaining 2 elective units  may be selected from the Group A  or Group B  units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit  may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

Workplace Relations 

BSBWRK403A Communicate with workers

BSBWRK404A Promote equality of opportunity and fair treatment for all workers

BSBWRK405A Promote union values, principles and policies

Elective units 

Group A units 

Workplace Relations 

BSBWRK401A Develop and implement an organising plan

BSBWRK402A Empower workers

BSBWRK406A Participate in the bargaining process

BSBWRK407A Provide advice to union members

BSBWRK408A Undertake negotiations

BSBWRK409A Prepare for and participate in dispute resolution

Group B units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

Financial Administration 

BSBFIA402A Report on financial activity

General Administration 

BSBADM409A Coordinate business resources


BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

IT Use 

BSBITU401A Design and develop complex text documents

Learning and Development 

BSBLED401A Develop teams and individuals


BSBMKG413A Promote products and services

BSBMKG414B Undertake marketing activities

Relationship Management 

BSBREL401A Establish networks


BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes


BSBSUS301A Implement and monitor environmentally sustainable work practices

Work Health and Safety 

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Project Management 

BSBPMG522A Undertake project work


BSBWRT401A Write complex documents